Jubilee Street Practice

Tower Hamlets Urgent Treatment Centre: When it's URGENT but not life-threatening

When it comes to accessing medical care that’s urgent but not life-threatening, people in Tower Hamlets now only need to do one thing; call NHS 111 (free, even from mobile phones) who will direct callers to the most appropriate service.

This may now be an appointment at the newly launched Urgent Treatment Centre (UTC), run by the Tower Hamlets GP Care Group in collaboration with Barts Health NHS Trust and East London NHS Foundation Trust (ELFT).

http://bit.ly/UrgentTreatmentCentre

Trial of online booking for call back request

In our quest to make accessing our services easier and more convenient we have begun a trial, where patients with online access can book a telephone call back request.

Click here for more information

Important Dates

Jubilee Street Practice Closure Dates:

Please note the Jubilee Street Practice will be closed from 12.30pm to allow staff to attend a Protected Learning Time on the following dates:

Thursday 5th September 2019, Tuesday 22nd October 2019 and Thursday 14th November 2019.

We will re-open the following mornings at the usual time.

Please call 0207 780 8000 for emergencies and your call will be forwarded onto our Out of Hours service.

Prescribing of over the counter medicines is changing

NHS England held a consultation on some changes to prescribing medication you can buy over the counter. This medication can be bought over the counter at a pharmacy or supermarket. It is for minor illnesses anyone can treat at home with the right information. After the consultation, NHS England has asked local NHS organisations, who plan and buy health services, to think about what they should do in their area. This leaflet will explain the changes that local health organisations need to think about. It explains why they are happening and where you can get more information and support.

Download leaflet

Just Ask Clinic

confidential walk in service for 13-18 year olds registered at the Jubilee Street Practice, Wednesday 4-6, no appointment needed. For mental health, sexual health, contraception, substance misuse. See a health care assistant who will then direct you to a nurse or doctor where appropriate.

Inform reception you are here for the Just Ask Clinic, no personal details needed at reception.

Important changes to Pregabalin and Gabapentin Prescriptions

From 1 April 2019, gabapentin and pregabalin will be reclassified as class C controlled drugs. Increased restrictions are intended to improve safety. These medicines are used to treat nerve pain and sometimes epilepsy or anxiety.

What patients need to know:

• We will no longer be able to issue electronic prescriptions for gabapentin or pregabalin. Pharmacies will only be able to accept hand-signed paper prescriptions. This may mean you need to make alternative arrangements for collecting your prescriptions.
• Repeat dispensing prescriptions will no longer be allowed (also known as ‘batch prescriptions’). This means patients will need to order their medications through reception, online or with their pharmacy each time they need a new supply.
• We will only be able to issue prescriptions for a maximum of 30 days’ supply.
• Patients who receive these medications in a blister pack (dosette box) do not need to do anything, the practice will make the necessary arrangements with our local pharmacies.

Please allow sufficient time for ordering repeats around the time of this change. If you have any queries please contact one of the practice pharmacists or your GP.

Need a fit note, GP letter or test result?

Mental Health Crisis

If you are experiencing a mental health crisis, you can call the Tower Hamlets 24 hour Crisis Line number on 0207 771 5807. 

Callers will be able to speak to a mental health professional.

Walk-in Centre services is changing

Walk-in-Centres

From the 1st of August 2018 – St Andrews and Barkantine walk-in-centres will no longer provide a walk-in-service. Instead if your surgery is closed over the weekend or the evening and it is not an emergency then please call NHS 111 for urgent matters. If your query is not urgent you may wish to use our online consultation by clicking here. For more information on the NHS 11 service please have a look at the leaflets below:

Tower Hamlets Walk-in Centre service is changing - Leaflet

Tower Hamlets Walk-in Centre service is changing - Flyer

The General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) went live on 25th May 2018.

At The Jubilee Street Practice, we send you texts and emails to remind you of your appointments, tell you about your normal test results, and invite you to participation groups or self-care initiatives. We feel this is important and part of our job looking after your health, and we take our obligation to manage your information very seriously. We do not and never will share or use your contact details for marketing or commercial purposes. Ever. But if you still feel uncomfortable allowing us to contact you for health purposes, please let our admin staff or your GP know, and we will make sure we respect your wishes.

See an NHS GP for free 24/7!

Some of you may have seen advertisements for a service encouraging you to register with a GP practice on an app. We feel it is important you understand some of the issues with this advertised service and that this not in partnership with Jubilee Street Practice or endorsed by us.

Read more

Rated Outstanding by the Care Quality Commission

We are delighted to share that the practice has recently been rated outstanding by the Care Quality Commission (CQC). The CQC came to inspect us in July, and looked at things such as how safe, effective, caring, responsive, and well led we are.

Some of the areas that were mentioned in the report highlight our leadership structure, our engagement with external organizations, how we handle our staff appraisals, good management of significant events and of risk to our patients, our access, the information we provide patients, and our compliance with duty of candour. Patient feedback was looked at carefully, and several patients were spoken to by the inspectors. We were proud to hear that our patients say they are treated with compassion, dignity and respect.

This rating has been incredibly energizing and empowering for us as a practice, and as individuals. It speaks volumes around the dedication of our staff, and our alliance with our patients. We know we don’t always get everything right, and we don’t take this “outstanding” for granted. Much more needs to be done, and there are things we can improve. It feels fantastic, however, to be told that we are on the right path. That our hard work and our passion are noticed, especially at a time when so much of the NHS feels that it is in crisis. This is our time to rejoice and celebrate, all while rolling up our sleeves and continuing to face our challenges, old and new. Heartfelt thanks go to every single member of the practice for making this the incredibly special place that it is, and to our loyal, supportive, critically constructive patients and partners. You are outstanding.

Virginia Patania

Transformation Partner

Sexual health screening

Anyone who is sexually active is potentially at risk of catching an STI (sexually transmitted infection). You may not know that you have an infection as these often show no symptoms, and it is important that these infections are picked up and treated because early treatment reduces the chance of developing complications.

The good news is that getting tested is quick, easy and painless – a urine test for men and a self-taken swab for women. We aim to offer STI screening at many routine appointments, and you can easily get tested by calling the doctor or by booking an appointment with a nurse, you can also email us via Web GP.

So get tested!

Online patient access

In many ways, online access to your medical records is about convenience. Many patients can already order repeat prescriptions online without leaving the comfort of their sofa, and the prescription can be sent electronically to a chemist near your place of work. Just think how much easier life would be if you could obtain your test results online, or check that your kids’ vaccinations are up-to-date. Online access to medical records can also give better and safer care.

You can view test results, allergies, medications and your active problems list including information from consultations. If you want you can even grant temporary access to your records to others (e.g. insurance companies, private referrals etc) via a secure link. To get this access to all these features you will be required to provide a photo ID and sign an agreement form at reception, the setup of this feature can take up to 14 days to process.

Seven day working – we’re doing it!

We are part of a new pilot programme to try and improve access to primary care. This means that one of our local practices - East One Health, 14 Deancross Street, London, E1 2QA - will act as a local hub for extended access. There will be appointments offered 18:30-20:00 Monday–Friday, and 8:00-20:00 Saturday and Sunday. This will be a mixture of pre-bdoked appointments with a doctor or nurse which may be booked after speaking to a nurse/doctor at the practice, and some urgent appointment access via the normal GP out of hour’s service.

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IMPORTANT!

A body called the Health and Social Care Information Centre will soon begin to extract and analyse some patient information that is held securely in GP practices, hospitals and community services. Information will be extracted in a way that protects your identity and will be held in a secure system, its purpose being to improve NHS services. You can read more about this, and about your choice to opt out if you wish, at www.nhs.uk/caredata.

All appointments with GPs are now being booked by the doctors themselves! We call this Doctor Direct – please visit our Practice News section to learn more.

Registering now!

Our list is open for new patients. Contact our reception on 0207 780 8000 for the next available appointment!

We Register new patients who fall under the following catchment area:

Map

Follow us on Twitter: @Jubilee_Street