Unless you are aged 80 and over and have not been contacted about having your first vaccine, please DO NOT contact your GP for a COVID-19 vaccine.
The NHS is prioritising vaccinating people who experts have agreed will benefit the most. We will let you know when it is your turn. Please see here for advice. If you are aged 80 and over, and have not been contacted about a first vaccination please let us know.
If you are aged 80 and over and housebound we have had to wait until we had the right vaccine, the right procedures and processes, so we have only recently started visiting homes - however there is no harm in ringing us to check we have you on our list.
There is comprehensive information, guidance, and answers to questions at COVID-19 Vaccination programme | East London Health & Care Partnership (eastlondonhcp.nhs.uk)
Getting the help you need
The NHS in London is very busy as coronavirus infection rates continue to be high, but we’ll help you get urgent care when you need it.
Most consultations are over the phone and via video. This is for everyone's safety. We will assess your situation and invite you into the practice if needed.
We can arrange same-day appointments if you need urgent care but please don't visit without an appointment. Appointments will be held in the best way to keep you safe from Covid.
You can also contact 111, day or night, for other urgent health advice - including if you have concerns about your Covid-19 symptoms.
Please remember that 999 and A&E are for emergencies.
Please help reduce infections, protect the NHS and keep each other safe by following the latest rules.
Ask JSP - CONTACT US ONLINE
You can contact us about a medical, administrative or prescription issue by clicking HERE.
Answer a few short questions and we will get back to you within 2 working days, (sometimes sooner). Please do not use this online form for urgent or emergency requests.
The submitted forms will only be read during working hours Mon – Fri 09:00-18:00, the forms will not be read on the weekends Saturdays and Sundays or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.
Tower Hamlets Talking Therapies
Anxious? Feeling low? Stressed?
Shielding - Your Questions Answered!
Click here for our information sheet on what to do if you are at increased risk from COVID-19.
Coronavirus guidance from the government and the Royal college of General Practioners (RCGP)
Please follow the government guidelines and do not come into the surgery, and make use of our online services or contact us by telephone.
If you are asked to come in, or have no access to any of the above means of contact then to help protect our patients and our staff we are asking that you attend alone or with no more than one other person to help you. On arrival you will be asked to speak to a member of staff through an internal window so that we can direct you most appropriately.
Help us to help you, stay home and if you need non Covid -19 related medical advice contact us using our online consultation form by clicking here.
Jubilee Street practice is closely following guidance from the government and the Royal college of General Practioners (RCGP).
As such the RCGP has set out the following guidelines of what we should and shouldn’t deal with as a GP practice under current circumstances, to view a list please click here. The list may change based on current circumstances.
Important information about the coronavirus (COVID-19)
The latest information on Coronavirus infection can be found on nhs.uk/conditions/coronavirus-covid-19/
- In line with current advice, if you develop a new, continuous cough OR a fever, you and your household must self-isolate according to government guidance.
- There is no need to contact your GP for a certificate to cover this period, 111 can arrange this for you. Please click here for an isolation note.
- If you feel unable to manage your symptoms at home, or you are becoming more unwell, please contact us in the first instance, if however we are closed then contact 111
NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do. (https://111.nhs.uk/)
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.??Everyone is being reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
- Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
Following advice from NHS England, Jubilee Street Practice are encouraging patients to use online consultations and prescription ordering services where possible. Use of online services reduces non-essential visits to the practice which can help prevent and delay the spread of novel coronavirus (COVID-19), protecting our patients and staff.
For the safety of our patients and staff, we will be asking you at every point of contact if you have any of the potential coronavirus symptoms.
Prescription requests during the coronavirus outbreak
Minimising non-urgent visits to the practice – Wherever possible we are asking patients to order their repeat medicines using the NHS App which can be downloaded here . Please also nominate a pharmacy to receive your prescription electronically instead of coming to reception to collect. If a pharmacy is not nominated, we will send your prescription to the pharmacy closest to your regular address. Please be aware that pharmacies are facing huge demand and there may be a limit on the number of people allowed into the pharmacy at one time; please try to adhere to social distancing guidance when collecting your script. For patients who are unable to order online, we have a request box in the entrance to the surgery.
Paracetamol supplies – We are aware that many patients are finding it difficult to purchase paracetamol from local shops and pharmacies and where available, sales are likely to be restricted. There are limited supplies of paracetamol remaining for patients who have a regular prescription for an existing condition. We hope you understand that it is not possible for us to prescribe paracetamol for all our patients ‘just in case’ as this will place undue demand on the system. Vulnerable patients who are self-isolating will need to be prioritised for small supplies.
Script Durations – We are complying with advice NOT to extend the length of prescriptions. Stockpiling will worsen existing medicines shortages and put pharmacies under more pressure at this difficult time. Usual prescription quantities will be issued electronically. If you are self-isolating we would recommend asking a low risk friend or family member to collect on your behalf. Many pharmacies are also able to offer a delivery service – if you are self-isolating, please let them know so that they make appropriate arrangements for delivery.
We know that this is a worrying time for many of our patients but sticking to the above guidance will help us to support our community and keep us safe.
Advice for your Condition
We know that many of you will be worried about the risk from coronavirus to yourself or to loved ones. If you have an existing condition you should follow the information relevant to your condition at the websites below. Everyone should also follow the government's advice on social distancing
Respiratory conditions (COPD)
If you have a temperature (above 37.8 degrees) or a new cough please self-isolate at home. If you are more unwell please call 111 who are coordinating all treatment of suspected coronavirus.
Covid-19 guidance for practices - Requests for MED3 ‘fit notes’ (sick notes)
For more information and certificate please CLICK HERE.
Have you heard? We use a booking system we call DOCTOR DIRECT
- All bookings to be made on the day, for the day.
- No need to ring in advance to make a booking! Call us only on the day when you can/need to be seen.
- Reception will still take your call, but the doctor will ring you back to make your appointment – always.
- If you want to speak to a specific doctor, just ask.
- This will make the system fairer to everyone – no more “appointment lottery”, everyone who needs to be seen will be seen – on the day.
- This system shows higher patient satisfaction rates in the practices where it already works…
- But please make sure we have your up to date contact details!
- If you don’t speak English, please have someone at home to help translate.
- You will still be able to book appointments with the nurses, healthcare assistants and midwives via reception.
- In a nutshell: need a doctor? Speak to one directly, and you will be seen on the day if you need to!
If you phone or email about a skin problem, we may ask you to send us a photograph to our generic email address or use the online consultation to send a photo. In conjunction with your description of the symptoms, this can help greatly to make a diagnosis and to give you best possible advice. It is important to remember that although our email address is secure, you may be sending the picture from a non-secure email address. Hence you should not send us a photograph of a rash in a sensitive place (e.g. genitalia) or if you are at all uncertain whether to send the photograph or not. We will then reply to your call/email in the usual way (described above). The image will be filed in your clinical records and the same safeguards as with all your clinical information apply with regards to confidentiality of the information.
Due to higher volumes of patient contact, at times we have to switch our Dr Direct system to e-consult only (urgent only). This means, unless it’s medically urgent, and cannot wait for such a time when we are no longer in e-consult only state, then the only way to request a call back is using our e-consult portal. In such a case, our patient assistants can help guide you as to what may be the most suitable method of contact.
This is essential so that we can safely and efficiently manage the patient queries coming in, with the resources available to us. In any case the e-consult portal is a safe and secure way of contacting the practice at any given time, for non-urgent queries.
For detailed information on how we request, process and store your images please click here.
Care Quality Commission (CQC)
Pram and wheelchair access available