Jubilee Street Practice

Coronavirus guidance from the government and the Royal college of General Practioners (RCGP)

Please follow the government guidelines and do not come into the surgery, and make use of our online services or contact us by telephone.

If you are asked to come in, or have no access to any of the above means of contact then to help protect our patients and our staff we are asking that you attend alone or with no more than one other person to help you. On arrival you will be asked to speak to a member of staff through an internal window so that we can direct you most appropriately.

Help us to help you, stay home and if you need non Covid -19 related medical advice contact us using our online consultation form by clicking here.

Jubilee Street practice is closely following guidance from the government and the Royal college of General Practioners (RCGP).

As such the RCGP has set out the following guidelines of what we should and shouldn’t deal with as a GP practice under current circumstances, to view a list please click here. The list may change based on current circumstances.


Important information about the coronavirus (COVID-19)

The latest information on Coronavirus infection can be found on nhs.uk/conditions/coronavirus-covid-19/


NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do. (https://111.nhs.uk/)

Do not go to a GP surgery, pharmacy or hospital. For non-urgent queries submit an online consultation by clicking here, for anything urgent call us in the first instance, if we are closed then call 111.

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.
Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.??Everyone is being reminded to follow Public Health England advice to:

Following advice from NHS England, Jubilee Street Practice are encouraging patients to use online consultations and prescription ordering services where possible. Use of online services reduces non-essential visits to the practice which can help prevent and delay the spread of novel coronavirus (COVID-19), protecting our patients and staff.

For the safety of our patients and staff, we will be asking you at every point of contact if you have any of the potential coronavirus symptoms.


Prescription requests during the coronavirus outbreak

Minimising non-urgent visits to the practice – Wherever possible we are asking patients to order their repeat medicines using the NHS App which can be downloaded here . Please also nominate a pharmacy to receive your prescription electronically instead of coming to reception to collect. If a pharmacy is not nominated, we will send your prescription to the pharmacy closest to your regular address. Please be aware that pharmacies are facing huge demand and there may be a limit on the number of people allowed into the pharmacy at one time; please try to adhere to social distancing guidance when collecting your script. For patients who are unable to order online, we have a request box in the entrance to the surgery.

Paracetamol supplies – We are aware that many patients are finding it difficult to purchase paracetamol from local shops and pharmacies and where available, sales are likely to be restricted. There are limited supplies of paracetamol remaining for patients who have a regular prescription for an existing condition. We hope you understand that it is not possible for us to prescribe paracetamol for all our patients ‘just in case’ as this will place undue demand on the system. Vulnerable patients who are self-isolating will need to be prioritised for small supplies.

Script Durations – We are complying with advice NOT to extend the length of prescriptions. Stockpiling will worsen existing medicines shortages and put pharmacies under more pressure at this difficult time. Usual prescription quantities will be issued electronically. If you are self-isolating we would recommend asking a low risk friend or family member to collect on your behalf. Many pharmacies are also able to offer a delivery service – if you are self-isolating, please let them know so that they make appropriate arrangements for delivery.

We know that this is a worrying time for many of our patients but sticking to the above guidance will help us to support our community and keep us safe.

Advice for your Condition

We know that many of you will be worried about the risk from coronavirus to yourself or to loved ones. If you have an existing condition you should follow the information relevant to your condition at the websites below. Everyone should also follow the government's advice on social distancing






Respiratory conditions (COPD)


Rheumatoid arthritis

Blood cancers


If you have a temperature (above 37.8 degrees) or a new cough please self-isolate at home. If you are more unwell please call 111 who are coordinating all treatment of suspected coronavirus.

Covid-19 guidance for practices - Requests for MED3 ‘fit notes’ (sick notes)

 For more information and certificate please CLICK HERE.

Care Quality Commission (CQC)


Pram and wheelchair access available


  • Living with diabetes

    Living with diabetes is difficult right now, faced with uncertainty that comes with the coronavirus and the recent news reports linking diabetes with an increased risk of dying from COVID-19 it is more important than ever to take control of your condition and access appropriate support when you need it. We have adapted our services to be able to continue to provide the care you need.

    All of our diabetes services continue to provide care and support through telephone, virtual and online clinics, with face-to-face care available where appropriate, such as foot care clinics. Together with local health and care partners we have developed some information online


    to support you through this period and we encourage you to read this information and use the information and education that is available. The NHS continues to be here if you need us.


  • Important Dates

    Jubilee Street Practice Closure Dates:

    Please note the Jubilee Street Practice will be closed from 12.30pm to allow staff to attend a Protected Learning Time on the following dates:

    Tuesday 14th July and Tuesday 11th August 2020.

    We will re-open the following mornings at the usual time.

    Please call 0207 780 8000 for emergencies and your call will be forwarded onto our Out of Hours service.


  • Harm reduction strategies for alcohol dependence - Coronavirus (COVID-19)

    Advice on cutting back or stopping drinking alcohol

    If you are dependent on alcohol stopping drinking suddenly could kill you

    Is this advice for me?
    This advice is for you if you plan to cut down or stop drinking and are at risk of withdrawal symptoms.

    Am I at risk of alcohol withdrawal symptoms?

    • Do you drink over 15 units of alcohol every day?
      15 units is about a ½ bottle of spirits, 1½ bottles of wine, 6 pints of regular strength beer, 3 cans super lager or 2 litres of strong cider.
    • Have you had withdrawal symptoms in the past when cutting back or stopping alcohol? (these can sometimes take up to a few days to start)
    • Do you regularly drink alcohol soon after you get up to relieve shakes, or sweats?

    If you have answered yes to any of the above, you will need to do some planning to cut down or stop your drinking.

    Please click here for more information

  • Coronavirus news

    During the Coronavirus help us to help you.

    We are working hard to support our patients, staff and community at this difficult time with reduced staff, as we are having to deal with staff self-isolating and being unable to work.

    Please help us to support you by:

    • Not coming into the practice
    • Using NHS App to order medications
    • Contacting us online
    • Only phoning if really urgent


    Please follow the government advice for coronavirus listed to the left.

    We are trying to protect patients and staff by keeping attendance at the practice to a minimum, so we are managing most consultations by phone, email or video consultation.