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Please note that for safety, and to help us streamline demand, we are not able to accept / respond to any medical related queries from patients or carers, repeat requests or appointment requests from patients via email. During working hours, please submit an online consultation via e-consult. Repeat prescriptions can be ordered using the NHS App or Patient Access.
Help us help you
The NHS, including Jubilee Street Practice, are facing huge demand this winter. To help us to help as many of you as possible, we are asking that anyone with internet access contacts us online. It is essential that our phone lines are kept as free as possible for emergencies and the elderly and vulnerable, who really cannot use online services.
In November, we moved to our new booking system and to using e-consult as our preferred contact method.
Currently we are still receiving:
- Approx. 2,000 calls a week (425 a day)
- And only approx. 500 e-Consults a week (100 a day)
Some benefits of using e-consult:
- Increased efficiency and time saving on administration so we can help more patients each day
- Improved information gathering so we can get you booked with the right person at the right time
- Saves you waiting in a phone queue of up to an hour!
So next time you need our help, PLEASE CONTACT US ONLINE
Superheroes wear masks
Be a health care hero - wear a mask and socially distance – we know the guidance is changing and we will be mixing more, however, we would remind you that any health care setting requires a mask or face covering to be worn.
Please be aware that if you are visiting the practice and are not wearing a face mask we will continue to remind you to wear one.
Thank you to all of our patients and visitors who continue to keep us and our patients safe, especially those that are vulnerable by following the government guidelines of wearing face masks, social distancing and using hand gels when visiting your GP surgery.
Although we are encouraging all our patients to only come in to the surgery where necessary, we still have patients attending appointments and by following the infection control guidelines we are able to safely provide essential health care services to you all and remain open despite rising cases of COVID.
To read more about this on the NHS England’s website please click here
Thank you for helping keep us, all our patients, and our community safe. With your help, we want to continue providing a high standard of care throughout what is likely to be a very tough winter.
From 1st November 2021 we are making improvements to the way you can access your GP practice, safely and securely
The information you provide in your e-Consult will be reviewed by a clinician, who will assess the clinical urgency.
Consultations will be prioritized according to need:
- Urgent appointments will be reserved for the most unwell patients who we feel need a same day assessment
- Less urgent problems will be grouped into those needing an assessment within 48 hours and those that can wait up to a week
- Routine follow ups and long-term condition reviews we will aim to offer an appointment within 14 days
Depending on the type of problem, the appointment offered may be by telephone, video or face to face. Alternatively, we may signpost you to a different service if they are better placed to help, or provide you with advice by text if a consultation is not necessary.
For telephone and video appointments, we will send a text offering an appointment within the next 14 days. If you need a face-to-face appointment, a member of the reception team will call you to arrange a suitable time. (We will also call you back on a landline if you do not have a mobile number or IT access).
If you are offered a telephone appointment, we will advise you of the date and a one hour time-slot when we will call, making it easier to plan your day. If we cannot reach you at your allocated appointment time, we will try a second time. If we still cannot contact you, we will send a text message asking you to contact us again on a different day if the appointment is still needed.
Important Changes to Our Appointment System
More flexible and safer access to your general practice team via e-Consult@JSP!
How to access e-Consult@JSP?
You can click on the following link to begin your e-Consult: https://jubileestreetpractice.webgp.com/
Why do we need to change?
Our current system relies on us being able to respond to the majority of the contacts we receive on the same day. Due to backlogs across the health system caused by the Covid-19 pandemic, coupled with unprecedented demand for appointments and staff vacancies, this system has become unsustainable.
Over the last 12 months, we have been accepting contacts via Ask JSP (our quick access service for contacting us via a short online form), e-consult and telephone. Ask JSP has been something of a victim of its own success! We know that many of our patients love how easy it is to use but we are now having to cap access on a daily basis, at different times of the day, which can be confusing. This is leading to long waiting times to contact us by telephone, as well as uncertainty as to when you can expect a call back and whether your problem is ‘urgent’.
- To provide safe care where clinically urgent problems can be assessed and treated in a timely manner
- A streamlined and simple access system that works for our patients, and for our staff
How will the new system work?
From 25th October we will be moving to e-Consult as our preferred contact method and Ask JSP will be closing down.
e-Consult is an easy to use online platform, which will guide you through a series of questions, relevant to your query. This will help us to gather the information we need in order to prioritise how urgent your problem might be and to book you with the most appropriate team member. You will also be able to contact us via e-consult for administrative requests and to access self-care advice 24 hours a day.
Once we have received your online consultation, you will receive confirmation from e-Consult by email. In some instances, we may be able to provide you with the information you need by responding to you via email or text message, or may direct you to a more appropriate service. The information you have provided will be reviewed by a clinician and you will then be offered an appointment which may be by telephone, video or face to face. We will aim to offer you an appointment within the next 7 days.
What about patients who do not have internet access?
You can still contact the practice as normal on 02077808000. A member of the reception team will take your details and will either assist with your query, or arrange a call back in which a team member will guide you through a series of questions to assist our clinicians, which they will enter into the e-Consult system on your behalf.
What about medical emergencies?
Please do not use e-Consults in an emergency. Instead, please phone the practice on 02077808000. If the practice is closed then please call 111, or consider attending A&E if you feel your condition may be life threatening.
See below for a walk-through video on how to use e-Consult:
Register your Type 1 Opt-Out Preference
The data held in your GP medical records is shared with other healthcare professionals for the purposes of your individual care. It is also shared with other organisations to support health and care planning and research.
If you do not want your personally identifiable patient data to be shared outside of your GP practice for purposes except your own care, you can register an opt-out with your GP practice. This is known as a Type 1 Opt-out.
Type 1 Opt-outs may be discontinued in the future. If this happens then they may be turned into a National Data Opt-out. Your GP practice will tell you if this is going to happen and if you need to do anything. More information about the National Data Opt-out is here: www.nhs.uk/your-nhs-data-matters
If you wish to make a choice for:
- Children under the age of 13
- Someone you can legally make decisions for
Please visit the NHS website for full instructions on how to do this.
You can use this form to:
- register a Type 1 Opt-out, for yourself or for a dependent (if you are the parent or legal guardian of the patient) (to Opt-out)
- withdraw an existing Type 1 Opt-out, for yourself or a dependent (if you are the parent or legal guardian of the patient) if you have changed your preference (Opt-in)
This decision will not affect individual care and you can change your choice at any time, using this form.
If you prefer you can download an easy-read version of this information: assets.nhs.uk/patient-information
Care Quality Commission (CQC)
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