Jubilee Street Practice

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Free patient health fair for the whole family

 

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Important Notice!

Please note that for safety, and to help us streamline demand, we are not able to accept / respond to any medical related queries from patients or carers, repeat requests or appointment requests from patients via email. During working hours, please submit an online consultation via e-consult. Repeat prescriptions can be ordered using the NHS App or Patient Access.

Help us help you

The NHS, including Jubilee Street Practice, are facing huge demand this winter. To help us to help as many of you as possible, we are asking that anyone with internet access contacts us online. It is essential that our phone lines are kept as free as possible for emergencies and the elderly and vulnerable, who really cannot use online services.

In November, we moved to our new booking system and to using e-consult as our preferred contact method.

Currently we are still receiving:

Some benefits of using e-consult:

So next time you need our help, PLEASE CONTACT US ONLINE

Superheroes wear masks

 

Be a health care hero - wear a mask and socially distance – we know the guidance is changing and we will be mixing more, however, we would remind you that any health care setting requires a mask or face covering to be worn.

Please be aware that if you are visiting the practice and are not wearing a face mask we will continue to remind you to wear one.

Thank you to all of our patients and visitors who continue to keep us and our patients safe, especially those that are vulnerable by following the government guidelines of wearing face masks, social distancing and using hand gels when visiting your GP surgery.

Although we are encouraging all our patients to only come in to the surgery where necessary, we still have patients attending appointments and by following the infection control guidelines we are able to safely provide essential health care services to you all and remain open despite rising cases of COVID.

To read more about this on the NHS England’s website please click here

Thank you for helping keep us, all our patients, and our community safe. With your help, we want to continue providing a high standard of care throughout what is likely to be a very tough winter.

From 1st November 2021 we are making improvements to the way you can access your GP practice, safely and securely

JSP 4U
 
The information you provide in your e-Consult will be reviewed by a clinician, who will assess the clinical urgency.   

Consultations will be prioritized according to need:

Depending on the type of problem, the appointment offered may be by telephone, video or face to face.  Alternatively, we may signpost you to a different service if they are better placed to help, or provide you with advice by text if a consultation is not necessary. 

For telephone and video appointments, we will send a text offering an appointment within the next 14 days.  If you need a face-to-face appointment, a member of the reception team will call you to arrange a suitable time.  (We will also call you back on a landline if you do not have a mobile number or IT access).

If you are offered a telephone appointment, we will advise you of the date and a one hour time-slot when we will call, making it easier to plan your day.  If we cannot reach you at your allocated appointment time, we will try a second time.  If we still cannot contact you, we will send a text message asking you to contact us again on a different day if the appointment is still needed.

Important Changes to Our Appointment System

More flexible and safer access to your general practice team via e-Consult@JSP!

How to access e-Consult@JSP?

You can click on the following link to begin your e-Consult: https://jubileestreetpractice.webgp.com/

Why do we need to change?

Our current system relies on us being able to respond to the majority of the contacts we receive on the same day. Due to backlogs across the health system caused by the Covid-19 pandemic, coupled with unprecedented demand for appointments and staff vacancies, this system has become unsustainable.

Over the last 12 months, we have been accepting contacts via Ask JSP (our quick access service for contacting us via a short online form), e-consult and telephone. Ask JSP has been something of a victim of its own success! We know that many of our patients love how easy it is to use but we are now having to cap access on a daily basis, at different times of the day, which can be confusing. This is leading to long waiting times to contact us by telephone, as well as uncertainty as to when you can expect a call back and whether your problem is ‘urgent’.

Our priorities:

How will the new system work?

From 25th October we will be moving to e-Consult as our preferred contact method and Ask JSP will be closing down.

e-Consult is an easy to use online platform, which will guide you through a series of questions, relevant to your query. This will help us to gather the information we need in order to prioritise how urgent your problem might be and to book you with the most appropriate team member. You will also be able to contact us via e-consult for administrative requests and to access self-care advice 24 hours a day.

Once we have received your online consultation, you will receive confirmation from e-Consult by email. In some instances, we may be able to provide you with the information you need by responding to you via email or text message, or may direct you to a more appropriate service. The information you have provided will be reviewed by a clinician and you will then be offered an appointment which may be by telephone, video or face to face. We will aim to offer you an appointment within the next 7 days.

What about patients who do not have internet access?

You can still contact the practice as normal on 02077808000. A member of the reception team will take your details and will either assist with your query, or arrange a call back in which a team member will guide you through a series of questions to assist our clinicians, which they will enter into the e-Consult system on your behalf.

What about medical emergencies?

Please do not use e-Consults in an emergency. Instead, please phone the practice on 02077808000. If the practice is closed then please call 111, or consider attending A&E if you feel your condition may be life threatening.

See below for a walk-through video on how to use e-Consult:

Register your Type 1 Opt-Out Preference

The data held in your GP medical records is shared with other healthcare professionals for the purposes of your individual care. It is also shared with other organisations to support health and care planning and research.

If you do not want your personally identifiable patient data to be shared outside of your GP practice for purposes except your own care, you can register an opt-out with your GP practice. This is known as a Type 1 Opt-out.

Type 1 Opt-outs may be discontinued in the future. If this happens then they may be turned into a National Data Opt-out. Your GP practice will tell you if this is going to happen and if you need to do anything. More information about the National Data Opt-out is here: www.nhs.uk/your-nhs-data-matters

If you wish to make a choice for:

Please visit the NHS website for full instructions on how to do this.

You can use this form to:

This decision will not affect individual care and you can change your choice at any time, using this form.

If you prefer you can download an easy-read version of this information: assets.nhs.uk/patient-information

Fill out my online form.

Care Quality Commission (CQC)

 

Pram and wheelchair access available

News

  • We are hiring!

    Dear GP candidate,

    Welcome to Jubilee Street Practice, we would love to have you on board. We are a friendly bunch who share a passion for health equality and delivering clinically excellent care to our diverse patient population of 15,000 patients. We are seeking a qualified GP to join our teaching practice, who shares our values and is looking to expand their skillset. Closing date for applications: 1st July 2022.

    About the post:

    • Salary up to £11k per session (plus paid MDU membership) depending on clinical experience and skills.
    • Flexibility around fellowship/academic/part-time roles/teaching opportunities.
    • From 2-6 clinical sessions per week with some flexibility around remote working and childcare needs.
    • 6 weeks of annual leave + 1 week of study leave per year pro rata.
    • Group working environment – you will not be stuck alone in a room all day!
    • Daily, catered lunch with the clinical team and a morning coffee round.
    • Support to take on clinical leadership roles or commissioning positions.
    • Sessional protected admin time.

    About us:

    • At our last CQC inspection, Jubilee Street Practice was rated as Outstanding. We have embedded Quality Improvement methodology to deliver bottom-up change and real multi-disciplinary engagement.
    • We are committed to working with the local community via our JSP Wellbeing Project (including exercise classes, social hubs and gardening outside the practice).
    • Doctors have their own clinical rooms assigned to see patients face-to-face, but are invited to spend the rest of the day working in our Patient Triage Centre (PTC) to take calls, do admin tasks and discuss cases with colleagues.
    • We are committed to teaching medical students, nursing students, GP Trainees and other AHPs, and feel that sharing our experience with enthusiastic learners keeps us fresh and on our toes.
    • We work collaboratively with the Tower Network PCN, and deliver Enhanced Services offering increased continuity of care.
    • We are part of the GP Care Group federation, a Community Interest Company.

    Please contact us to arrange an informal visit or email your CV with any questions to Helen at Helen.Olajorin@nhs.net. We hope to meet you soon! https://bit.ly/NewsletterSummer22

  • Important Notice!

    Please note that for safety, and to help us streamline demand, we are not able to accept / respond to any medical related queries from patients or carers, repeat requests or appointment requests from patients via email. During working hours, please submit an online consultation via e-consult. Repeat prescriptions can be ordered using the NHS App or Patient Access.

  • Housing Letters

    If you feel your health is being affected by your housing, please contact the Tower Hamlets Housing Office. They will assess your medical issues and your housing and they have access to private doctors who will write reports for you. The Tower Hamlets Housing Office has asked GPs not to write housing letters, as these do not help your housing application, only the ones written by their team of doctors.

  • Help us help you

    The NHS, including Jubilee Street Practice, are facing huge demand this winter. To help us to help as many of you as possible, we are asking that anyone with internet access contacts us online. It is essential that our phone lines are kept as free as possible for emergencies and the elderly and vulnerable, who really cannot use online services.

    In November, we moved to our new booking system and to using e-consult as our preferred contact method.

    Currently we are still receiving:

    • Approx. 2,000 calls a week (425 a day)
    • And only approx. 500 e-Consults a week (100 a day)

    Some benefits of using e-consult:

    • Increased efficiency and time saving on administration so we can help more patients each day
    • Improved information gathering so we can get you booked with the right person at the right time
    • Saves you waiting in a phone queue of up to an hour!

    So next time you need our help, PLEASE CONTACT US ONLINE

  • Medical Exemptions for Covid Passes

    Due to unprecedented workload and the need to prioritise care for clinical conditions, we are sorry but we do not have the capacity to assess applications for medical exemption for Covid Passes.   To help you to understand our decision please see below the following statistics from the BMA:

    • The total number of appointments delivered in general practice has increased by over 18% in the last year:
    • Despite ongoing COVID infection control working arrangements, 57% of consultations are taking place face to face
    • 41% of appointments in July 2021 took place on the same day that they were booked.
    • Since March 2021, GP practices have delivered an estimated 442 million appointments, including COVID vaccinations, with over 215 million being face-to-face
    • There were one million more practice appointments in July 2021 compared to July 2019; we also have the equivalent of 482 fewer fully qualified full-time GPs now compared to then
    • Since 2015, the average number of patients per practice has increased by 24%
    • Since 2015, the number of fully qualified FTE GPs has reduced by 1,904 (6.4%)
    • Since March 2021, we have lost 597 fully qualified FTE GPs
    • Since March 2021, we have lost 920 nurses 
    • Since March 2021, we have lost 1,129 other patient facing staff
  • JSP4U

    From 1st November 2021 we are making improvements to the way you can access your GP practice, safely and securely.
     
    The information you provide in your e-Consult will be reviewed by a clinician, who will assess the clinical urgency.   

    Consultations will be prioritized according to need:

    • Urgent appointments will be reserved for the most unwell patients who we feel need a same day assessment
    • Less urgent problems will be grouped into those needing an assessment within 48 hours and those that can wait up to a week
    • Routine follow ups and long-term condition reviews we will aim to offer an appointment within 14 days

    Depending on the type of problem, the appointment offered may be by telephone, video or face to face.  Alternatively, we may signpost you to a different service if they are better placed to help, or provide you with advice by text if a consultation is not necessary. 

    For telephone and video appointments, we will send a text offering an appointment within the next 14 days.  If you need a face-to-face appointment, a member of the reception team will call you to arrange a suitable time.  (We will also call you back on a landline if you do not have a mobile number or IT access).

    If you are offered a telephone appointment, we will advise you of the date and a one hour time-slot when we will call, making it easier to plan your day.  If we cannot reach you at your allocated appointment time, we will try a second time.  If we still cannot contact you, we will send a text message asking you to contact us again on a different day if the appointment is still needed.

  • Important Changes to Our Appointment System

    More flexible and safer access to your general practice team via e-Consult@JSP!

    How to access e-Consult@JSP?

    You can click on the following link to begin your e-Consult: https://jubileestreetpractice.webgp.com/

    For more information please go to our Practice News page 

  • Living with diabetes

    Living with diabetes is difficult right now, faced with uncertainty that comes with the coronavirus and the recent news reports linking diabetes with an increased risk of dying from COVID-19 it is more important than ever to take control of your condition and access appropriate support when you need it. We have adapted our services to be able to continue to provide the care you need.

    All of our diabetes services continue to provide care and support through telephone, virtual and online clinics, with face-to-face care available where appropriate, such as foot care clinics. Together with local health and care partners we have developed some information online

    www.eastlondonhcp.nhs.uk/ourplans/diabetes

    to support you through this period and we encourage you to read this information and use the information and education that is available. The NHS continues to be here if you need us.

     

  • Important Dates

    Jubilee Street Practice Closure Dates:

    Please note the Jubilee Street Practice will be closed from 12.30pm to allow staff to attend a Protected Learning Time on the following dates:

    Thursday 19th May 2022
    Tuesday 14th June 2022
    Thursday 21st July 2022

    We will re-open the following mornings at the usual time.

    If your problem cannot wait until the practice re-opens then please call 111 or for emergencies call 999.

  • Harm reduction strategies for alcohol dependence - Coronavirus (COVID-19)

    Advice on cutting back or stopping drinking alcohol

    If you are dependent on alcohol stopping drinking suddenly could kill you

    Is this advice for me?
    This advice is for you if you plan to cut down or stop drinking and are at risk of withdrawal symptoms.

    Am I at risk of alcohol withdrawal symptoms?

    • Do you drink over 15 units of alcohol every day?
      15 units is about a ½ bottle of spirits, 1½ bottles of wine, 6 pints of regular strength beer, 3 cans super lager or 2 litres of strong cider.
    • Have you had withdrawal symptoms in the past when cutting back or stopping alcohol? (these can sometimes take up to a few days to start)
    • Do you regularly drink alcohol soon after you get up to relieve shakes, or sweats?

    If you have answered yes to any of the above, you will need to do some planning to cut down or stop your drinking.

    Please click here for more information

  • Coronavirus news

    During the Coronavirus help us to help you.

    We are working hard to support our patients, staff and community at this difficult time with reduced staff, as we are having to deal with staff self-isolating and being unable to work.

    Please help us to support you by:

    • Not coming into the practice
    • Using NHS App to order medications
    • Contacting us online
    • Only phoning if really urgent

     

    Please follow the government advice for coronavirus listed to the left.

    We are trying to protect patients and staff by keeping attendance at the practice to a minimum, so we are managing most consultations by phone, email or video consultation.