Jubilee Street Practice

Covid-19 vaccines

Unless you are aged 80 and over and have not been contacted about having your first vaccine, please DO NOT contact your GP for a COVID-19 vaccine.

The NHS is prioritising vaccinating people who experts have agreed will benefit the most. We will let you know when it is your turn. Please see here for advice. If you are aged 80 and over, and have not been contacted about a first vaccination please let us know.

If you are aged 80 and over and housebound we have had to wait until we had the right vaccine, the right procedures and processes, so we have only recently started visiting homes - however there is no harm in ringing us to check we have you on our list.

There is comprehensive information, guidance, and answers to questions at COVID-19 Vaccination programme | East London Health & Care Partnership (eastlondonhcp.nhs.uk)

Getting the help you need

The NHS in London is very busy as coronavirus infection rates continue to be high, but we’ll help you get urgent care when you need it.

Most consultations are over the phone and via video. This is for everyone's safety. We will assess your situation and invite you into the practice if needed.

We can arrange same-day appointments if you need urgent care but please don't visit without an appointment. Appointments will be held in the best way to keep you safe from Covid.

You can also contact 111, day or night, for other urgent health advice - including if you have concerns about your Covid-19 symptoms.

Please remember that 999 and A&E are for emergencies.

Please help reduce infections, protect the NHS and keep each other safe by following the latest rules.


You can contact us about a medical, administrative or prescription issue by clicking HERE.

Answer a few short questions and we will get back to you within 2 working days, (sometimes sooner). Please do not use this online form for urgent or emergency requests.

The submitted forms will only be read during working hours Mon – Fri 09:00-18:00, the forms will not be read on the weekends Saturdays and Sundays or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency. 

Tower Hamlets Talking Therapies

Anxious? Feeling low? Stressed?


Shielding - Your Questions Answered!

Click here for our information sheet on what to do if you are at increased risk from COVID-19. 

Coronavirus guidance from the government and the Royal college of General Practioners (RCGP)

Please follow the government guidelines and do not come into the surgery, and make use of our online services or contact us by telephone.

If you are asked to come in, or have no access to any of the above means of contact then to help protect our patients and our staff we are asking that you attend alone or with no more than one other person to help you. On arrival you will be asked to speak to a member of staff through an internal window so that we can direct you most appropriately.

Help us to help you, stay home and if you need non Covid -19 related medical advice contact us using our online consultation form by clicking here.

Jubilee Street practice is closely following guidance from the government and the Royal college of General Practioners (RCGP).

As such the RCGP has set out the following guidelines of what we should and shouldn’t deal with as a GP practice under current circumstances, to view a list please click here. The list may change based on current circumstances.


Important information about the coronavirus (COVID-19)

The latest information on Coronavirus infection can be found on nhs.uk/conditions/coronavirus-covid-19/


NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do. (https://111.nhs.uk/)

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.??Everyone is being reminded to follow Public Health England advice to:

Following advice from NHS England, Jubilee Street Practice are encouraging patients to use online consultations and prescription ordering services where possible. Use of online services reduces non-essential visits to the practice which can help prevent and delay the spread of novel coronavirus (COVID-19), protecting our patients and staff.

For the safety of our patients and staff, we will be asking you at every point of contact if you have any of the potential coronavirus symptoms.


Prescription requests during the coronavirus outbreak

Minimising non-urgent visits to the practice – Wherever possible we are asking patients to order their repeat medicines using the NHS App which can be downloaded here . Please also nominate a pharmacy to receive your prescription electronically instead of coming to reception to collect. If a pharmacy is not nominated, we will send your prescription to the pharmacy closest to your regular address. Please be aware that pharmacies are facing huge demand and there may be a limit on the number of people allowed into the pharmacy at one time; please try to adhere to social distancing guidance when collecting your script. For patients who are unable to order online, we have a request box in the entrance to the surgery.

Paracetamol supplies – We are aware that many patients are finding it difficult to purchase paracetamol from local shops and pharmacies and where available, sales are likely to be restricted. There are limited supplies of paracetamol remaining for patients who have a regular prescription for an existing condition. We hope you understand that it is not possible for us to prescribe paracetamol for all our patients ‘just in case’ as this will place undue demand on the system. Vulnerable patients who are self-isolating will need to be prioritised for small supplies.

Script Durations – We are complying with advice NOT to extend the length of prescriptions. Stockpiling will worsen existing medicines shortages and put pharmacies under more pressure at this difficult time. Usual prescription quantities will be issued electronically. If you are self-isolating we would recommend asking a low risk friend or family member to collect on your behalf. Many pharmacies are also able to offer a delivery service – if you are self-isolating, please let them know so that they make appropriate arrangements for delivery.

We know that this is a worrying time for many of our patients but sticking to the above guidance will help us to support our community and keep us safe.

Advice for your Condition

We know that many of you will be worried about the risk from coronavirus to yourself or to loved ones. If you have an existing condition you should follow the information relevant to your condition at the websites below. Everyone should also follow the government's advice on social distancing






Respiratory conditions (COPD)


Rheumatoid arthritis

Blood cancers


If you have a temperature (above 37.8 degrees) or a new cough please self-isolate at home. If you are more unwell please call 111 who are coordinating all treatment of suspected coronavirus.

Covid-19 guidance for practices - Requests for MED3 ‘fit notes’ (sick notes)

 For more information and certificate please CLICK HERE.

Have you heard? We use a booking system we call DOCTOR DIRECT

If you phone or email about a skin problem, we may ask you to send us a photograph to our generic email address or use the online consultation to send a photo. In conjunction with your description of the symptoms, this can help greatly to make a diagnosis and to give you best possible advice. It is important to remember that although our email address is secure, you may be sending the picture from a non-secure email address. Hence you should not send us a photograph of a rash in a sensitive place (e.g. genitalia) or if you are at all uncertain whether to send the photograph or not. We will then reply to your call/email in the usual way (described above). The image will be filed in your clinical records and the same safeguards as with all your clinical information apply with regards to confidentiality of the information.

Due to higher volumes of patient contact, at times we have to switch our Dr Direct system to e-consult only (urgent only). This means, unless it’s medically urgent, and cannot wait for such a time when we are no longer in e-consult only state, then the only way to request a call back is using our e-consult portal. In such a case, our patient assistants can help guide you as to what may be the most suitable method of contact.

This is essential so that we can safely and efficiently manage the patient queries coming in, with the resources available to us. In any case the e-consult portal is a safe and secure way of contacting the practice at any given time, for non-urgent queries.

For detailed information on how we request, process and store your images please click here.

Care Quality Commission (CQC)


Pram and wheelchair access available



    You can contact us about a medical, administrative or prescription issue by visiting:


    Answer a few short questions and we will get back to you within 2 working days, (sometimes sooner). Please do not use this online form for urgent or emergency requests.

    The submitted forms will only be read during working hours Mon – Fri 09:00-18:00, the forms will not be read on the weekends Saturdays and Sundays or on bank holidays. They will not be read Monday-Friday between the hours of 1800 - 0900. Please contact 111 during out of hours or 999 if this is an emergency.


  • COVID-19 Vaccine

    8th December 2020

    Please DO NOT call the practice - we will keep you updated when we have more information.

    As reported in the national media, the first doses of the Pfizer/BioNTech COVID-19 vaccine have now arrived in the UK.  50 hospitals across the UK will be the first sites to receive deliveries this week.  Patients over 80 being treated at these hospitals and healthcare workers at higher risk are likely to be the first to be offered protection in the coming weeks.

    There are numerous logistical barriers to overcome before the vaccine can be offered more widely in the community. What we do know is that there is a dedicated Tower Hamlets team working hard on the organisation. To keep our services running smoothly, please DO NOT contact the practice with questions about the vaccine. We will update you as we hear more!

    You can find more information about the vaccination programme and priority groups on the NHS website: www.nhs.uk/CovidVaccine

  • Changes to Prescription Ordering


    From December 1st 2020 we will no longer be accepting prescription requests made by email.

    In the interest of safety and efficiency, we kindly request that all online requests are made using the NHS App, or on Patient Access (pin required). These services mean you can quickly and conveniently order your repeat prescriptions and your request will come straight through to our clinical system. There is also a box to send any comments or questions relating to your request and the option to change your nominated pharmacy.

    Since the start of the pandemic, we have seen a huge increase in the number of emails the practice receives each day and managing email prescription requests has become unsustainable for our team. We have also become aware that errors are more likely when medications are requested by this method as our non-clinical team have to correctly identify the required item on the system.

    If you need any help with how to order your prescriptions please ask the reception team. For patients who do not have internet access, we will continue to accept paper requests via the box at reception and orders made through local pharmacies.



  • Shielding - Your Questions Answered!

    Click here for our information sheet on what to do if you are at increased risk from COVID-19.

  • World Antimicrobial Awareness Week - 18th - 24th November 2020

    Join at 1PM GMT on 18 November 2020 and post the message below: #AntibioticResistance is one of the most urgent global threats to the public’s health. #Antibiotics can cause side effects, including nausea and diarrhoea and contribute to the development of antibiotic resistance. #AntibioticGuardian #KeepAntibioticsWorking

  • Call us NOW to book your seasonal flu vaccination!

    If you have a long term health condition, are over 65, are a carer, or are pregnant, you are eligible for a free flu vaccination to protect yourself and others. We are also offering the nasal spray vaccine to all 2 and 3 year olds (school age children up to year 7 will be offered their vaccine at school). For more information on who should get the vaccine and why, see: www.nhs.uk/conditions/vaccinations/flu-influenza-vaccine

    We have made a few changes to our flu clinics this year to ensure we can see you safely, including social distancing measures and protective equipment. Having your flu vaccine will help to keep you well and will reduce pressures on our health system this winter.

    Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.


  • JSP’s Pain Wellbeing Programme is back!

    Are you living with a painful condition? 

    Would you like to meet other people with similar experiences?

    Could you benefit from learning more about pain and pain management skills?

    Well, you’re not alone!

    For more information please go to our ‘Practice news’ page to view/download an information sheet.


  • Living with diabetes

    Living with diabetes is difficult right now, faced with uncertainty that comes with the coronavirus and the recent news reports linking diabetes with an increased risk of dying from COVID-19 it is more important than ever to take control of your condition and access appropriate support when you need it. We have adapted our services to be able to continue to provide the care you need.

    All of our diabetes services continue to provide care and support through telephone, virtual and online clinics, with face-to-face care available where appropriate, such as foot care clinics. Together with local health and care partners we have developed some information online


    to support you through this period and we encourage you to read this information and use the information and education that is available. The NHS continues to be here if you need us.


  • Important Dates

    Jubilee Street Practice Closure Dates:

    Please note the Jubilee Street Practice will be closed from 12.30pm to allow staff to attend a Protected Learning Time on the following dates:

    Thursday 5th November 2020 and Tuesday 8th December 2020.

    We will re-open the following mornings at the usual time.

    Please call 0207 780 8000 for emergencies and your call will be forwarded onto our Out of Hours service.


  • Harm reduction strategies for alcohol dependence - Coronavirus (COVID-19)

    Advice on cutting back or stopping drinking alcohol

    If you are dependent on alcohol stopping drinking suddenly could kill you

    Is this advice for me?
    This advice is for you if you plan to cut down or stop drinking and are at risk of withdrawal symptoms.

    Am I at risk of alcohol withdrawal symptoms?

    • Do you drink over 15 units of alcohol every day?
      15 units is about a ½ bottle of spirits, 1½ bottles of wine, 6 pints of regular strength beer, 3 cans super lager or 2 litres of strong cider.
    • Have you had withdrawal symptoms in the past when cutting back or stopping alcohol? (these can sometimes take up to a few days to start)
    • Do you regularly drink alcohol soon after you get up to relieve shakes, or sweats?

    If you have answered yes to any of the above, you will need to do some planning to cut down or stop your drinking.

    Please click here for more information

  • Coronavirus news

    During the Coronavirus help us to help you.

    We are working hard to support our patients, staff and community at this difficult time with reduced staff, as we are having to deal with staff self-isolating and being unable to work.

    Please help us to support you by:

    • Not coming into the practice
    • Using NHS App to order medications
    • Contacting us online
    • Only phoning if really urgent


    Please follow the government advice for coronavirus listed to the left.

    We are trying to protect patients and staff by keeping attendance at the practice to a minimum, so we are managing most consultations by phone, email or video consultation.