Jubilee Street Practice


You can contact us about a medical, administrative or prescription issue by clicking HERE.

All patients with internet access are encouraged to contact us online unless it's an emergency. This helps us get the information we need to help you efficiently and safely, whilst prioritising the most urgent cases.

The benefits for you are that you can seek help from the comfort of your own home 24/7, without needing to wait in a phone queue. You can let us know how you prefer to be contacted and what you are hoping for, helping us to provide a service that works for you.

It's 'Click and Easy' so try contacting us online!

Register your Type 1 Opt-Out Preference

The data held in your GP medical records is shared with other healthcare professionals for the purposes of your individual care. It is also shared with other organisations to support health and care planning and research.

If you do not want your personally identifiable patient data to be shared outside of your GP practice for purposes except your own care, you can register an opt-out with your GP practice. This is known as a Type 1 Opt-out.

Type 1 Opt-outs may be discontinued in the future. If this happens then they may be turned into a National Data Opt-out. Your GP practice will tell you if this is going to happen and if you need to do anything. More information about the National Data Opt-out is here: www.nhs.uk/your-nhs-data-matters

If you wish to make a choice for:

Please visit the NHS website for full instructions on how to do this.

You can use this form to:

This decision will not affect individual care and you can change your choice at any time, using this form.

If you prefer you can download an easy-read version of this information: assets.nhs.uk/patient-information

Fill out my online form.

Covid-19 vaccines

Unless you are aged 80 and over and have not been contacted about having your first vaccine, please DO NOT contact your GP for a COVID-19 vaccine.

The NHS is prioritising vaccinating people who experts have agreed will benefit the most. We will let you know when it is your turn. Please see here for advice. If you are aged 80 and over, and have not been contacted about a first vaccination please let us know.

If you are aged 80 and over and housebound we have had to wait until we had the right vaccine, the right procedures and processes, so we have only recently started visiting homes - however there is no harm in ringing us to check we have you on our list.

There is comprehensive information, guidance, and answers to questions at COVID-19 Vaccination programme | East London Health & Care Partnership (eastlondonhcp.nhs.uk)

Getting the help you need

The NHS in London is very busy as coronavirus infection rates continue to be high, but we’ll help you get urgent care when you need it.

Most consultations are over the phone and via video. This is for everyone's safety. We will assess your situation and invite you into the practice if needed.

We can arrange same-day appointments if you need urgent care but please don't visit without an appointment. Appointments will be held in the best way to keep you safe from Covid.

You can also contact 111, day or night, for other urgent health advice - including if you have concerns about your Covid-19 symptoms.

Please remember that 999 and A&E are for emergencies.

Please help reduce infections, protect the NHS and keep each other safe by following the latest rules.

Tower Hamlets Talking Therapies

Anxious? Feeling low? Stressed?


Shielding - Your Questions Answered!

Click here for our information sheet on what to do if you are at increased risk from COVID-19. 

Coronavirus guidance from the government and the Royal college of General Practioners (RCGP)

Please follow the government guidelines and do not come into the surgery, and make use of our online services or contact us by telephone.

If you are asked to come in, or have no access to any of the above means of contact then to help protect our patients and our staff we are asking that you attend alone or with no more than one other person to help you. On arrival you will be asked to speak to a member of staff through an internal window so that we can direct you most appropriately.

Help us to help you, stay home and if you need non Covid -19 related medical advice contact us using our online consultation form by clicking here.

Jubilee Street practice is closely following guidance from the government and the Royal college of General Practioners (RCGP).

As such the RCGP has set out the following guidelines of what we should and shouldn’t deal with as a GP practice under current circumstances, to view a list please click here. The list may change based on current circumstances.


Important information about the coronavirus (COVID-19)

The latest information on Coronavirus infection can be found on nhs.uk/conditions/coronavirus-covid-19/


NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do. (https://111.nhs.uk/)

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also catch the virus by touching contaminated surfaces if they do not wash their hands.

Testing of suspected coronavirus cases is carried out in line with strict guidelines. This means that suspected cases are kept in isolation, away from public areas of GP surgeries, pharmacies and hospitals and returned home also in isolation. Any equipment that come into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.??Everyone is being reminded to follow Public Health England advice to:

Following advice from NHS England, Jubilee Street Practice are encouraging patients to use online consultations and prescription ordering services where possible. Use of online services reduces non-essential visits to the practice which can help prevent and delay the spread of novel coronavirus (COVID-19), protecting our patients and staff.

For the safety of our patients and staff, we will be asking you at every point of contact if you have any of the potential coronavirus symptoms.


Prescription requests during the coronavirus outbreak

Minimising non-urgent visits to the practice – Wherever possible we are asking patients to order their repeat medicines using the NHS App which can be downloaded here . Please also nominate a pharmacy to receive your prescription electronically instead of coming to reception to collect. If a pharmacy is not nominated, we will send your prescription to the pharmacy closest to your regular address. Please be aware that pharmacies are facing huge demand and there may be a limit on the number of people allowed into the pharmacy at one time; please try to adhere to social distancing guidance when collecting your script. For patients who are unable to order online, we have a request box in the entrance to the surgery.

Paracetamol supplies – We are aware that many patients are finding it difficult to purchase paracetamol from local shops and pharmacies and where available, sales are likely to be restricted. There are limited supplies of paracetamol remaining for patients who have a regular prescription for an existing condition. We hope you understand that it is not possible for us to prescribe paracetamol for all our patients ‘just in case’ as this will place undue demand on the system. Vulnerable patients who are self-isolating will need to be prioritised for small supplies.

Script Durations – We are complying with advice NOT to extend the length of prescriptions. Stockpiling will worsen existing medicines shortages and put pharmacies under more pressure at this difficult time. Usual prescription quantities will be issued electronically. If you are self-isolating we would recommend asking a low risk friend or family member to collect on your behalf. Many pharmacies are also able to offer a delivery service – if you are self-isolating, please let them know so that they make appropriate arrangements for delivery.

We know that this is a worrying time for many of our patients but sticking to the above guidance will help us to support our community and keep us safe.

Advice for your Condition

We know that many of you will be worried about the risk from coronavirus to yourself or to loved ones. If you have an existing condition you should follow the information relevant to your condition at the websites below. Everyone should also follow the government's advice on social distancing






Respiratory conditions (COPD)


Rheumatoid arthritis

Blood cancers


If you have a temperature (above 37.8 degrees) or a new cough please self-isolate at home. If you are more unwell please call 111 who are coordinating all treatment of suspected coronavirus.

Covid-19 guidance for practices - Requests for MED3 ‘fit notes’ (sick notes)

 For more information and certificate please CLICK HERE.

Have you heard? We use a booking system we call DOCTOR DIRECT

If you phone or email about a skin problem, we may ask you to send us a photograph to our generic email address or use the online consultation to send a photo. In conjunction with your description of the symptoms, this can help greatly to make a diagnosis and to give you best possible advice. It is important to remember that although our email address is secure, you may be sending the picture from a non-secure email address. Hence you should not send us a photograph of a rash in a sensitive place (e.g. genitalia) or if you are at all uncertain whether to send the photograph or not. We will then reply to your call/email in the usual way (described above). The image will be filed in your clinical records and the same safeguards as with all your clinical information apply with regards to confidentiality of the information.

Due to higher volumes of patient contact, at times we have to switch our Dr Direct system to e-consult only (urgent only). This means, unless it’s medically urgent, and cannot wait for such a time when we are no longer in e-consult only state, then the only way to request a call back is using our e-consult portal. In such a case, our patient assistants can help guide you as to what may be the most suitable method of contact.

This is essential so that we can safely and efficiently manage the patient queries coming in, with the resources available to us. In any case the e-consult portal is a safe and secure way of contacting the practice at any given time, for non-urgent queries.

For detailed information on how we request, process and store your images please click here.

Care Quality Commission (CQC)


Pram and wheelchair access available


  • New Patient Registrations

    Due to reaching our maximum patient limit we have currently paused new patient registrations. Once we are able to register more patients we will re-enable our online registration service. Please check back here to find out when new registrations are being taken. Alternatively use this link to register with another practice closer to your home.


  • Covid -19 vaccine: Walk-in clinic (no appointment needed)

    To make it easier for our local community to get their COVID-19 vaccination, we're holding first dose walk-in clinics every day at:

    The Art Pavilion,
    Mile End Park,
    Clinton Road,
    E3 4QY

    until 11 July.

    The clinics are open to everyone aged 18 and over, this includes migrants, those with insecure immigration status and homeless people.

  • Ask JSP

    Due to popular demand, Ask JSP is BACK! Because what our patients say matters. Our trusty digital system will now be available for you to use between Monday and Friday each week, and will be put on hold on Saturdays and Sundays when the practice is closed. We hope this will lessen the Monday morning flooding that we have experienced from weekend demand, and make this a more sustainable point of contact for us to keep in the long-term. From now, Ask JSP will be working once again. As you know and love it.



    You can contact us about a medical, administrative or prescription issue by visiting:


    all patients with internet access are encouraged to contact us online unless it's an emergency. This helps us get the information we need to help you efficiently and safely, whilst prioritising the most urgent cases.

    The benefits for you are that you can seek help from the comfort of your own home 24/7, without needing to wait in a phone queue. You can let us know how you prefer to be contacted and what you are hoping for, helping us to provide a service that works for you.

    It's 'Click and Easy' so try contacting us online!



  • Changes to Prescription Ordering


    From December 1st 2020 we will no longer be accepting prescription requests made by email.

    In the interest of safety and efficiency, we kindly request that all online requests are made using the NHS App, or on Patient Access (pin required). These services mean you can quickly and conveniently order your repeat prescriptions and your request will come straight through to our clinical system. There is also a box to send any comments or questions relating to your request and the option to change your nominated pharmacy.

    Since the start of the pandemic, we have seen a huge increase in the number of emails the practice receives each day and managing email prescription requests has become unsustainable for our team. We have also become aware that errors are more likely when medications are requested by this method as our non-clinical team have to correctly identify the required item on the system.

    If you need any help with how to order your prescriptions please ask the reception team. For patients who do not have internet access, we will continue to accept paper requests via the box at reception and orders made through local pharmacies.



  • Shielding - Your Questions Answered!

    Click here for our information sheet on what to do if you are at increased risk from COVID-19.

  • Living with diabetes

    Living with diabetes is difficult right now, faced with uncertainty that comes with the coronavirus and the recent news reports linking diabetes with an increased risk of dying from COVID-19 it is more important than ever to take control of your condition and access appropriate support when you need it. We have adapted our services to be able to continue to provide the care you need.

    All of our diabetes services continue to provide care and support through telephone, virtual and online clinics, with face-to-face care available where appropriate, such as foot care clinics. Together with local health and care partners we have developed some information online


    to support you through this period and we encourage you to read this information and use the information and education that is available. The NHS continues to be here if you need us.


  • Important Dates

    Jubilee Street Practice Closure Dates:

    Please note the Jubilee Street Practice will be closed from 12.30pm to allow staff to attend a Protected Learning Time on the following dates:

    Tuesday 15th June 2021
    Thursday 22nd July 2021
    Tuesday 17th August 2021

    We will re-open the following mornings at the usual time.

    If your problem cannot wait until the practice re-opens then please call 111 or for emergencies call 999.


  • Harm reduction strategies for alcohol dependence - Coronavirus (COVID-19)

    Advice on cutting back or stopping drinking alcohol

    If you are dependent on alcohol stopping drinking suddenly could kill you

    Is this advice for me?
    This advice is for you if you plan to cut down or stop drinking and are at risk of withdrawal symptoms.

    Am I at risk of alcohol withdrawal symptoms?

    • Do you drink over 15 units of alcohol every day?
      15 units is about a ½ bottle of spirits, 1½ bottles of wine, 6 pints of regular strength beer, 3 cans super lager or 2 litres of strong cider.
    • Have you had withdrawal symptoms in the past when cutting back or stopping alcohol? (these can sometimes take up to a few days to start)
    • Do you regularly drink alcohol soon after you get up to relieve shakes, or sweats?

    If you have answered yes to any of the above, you will need to do some planning to cut down or stop your drinking.

    Please click here for more information

  • Coronavirus news

    During the Coronavirus help us to help you.

    We are working hard to support our patients, staff and community at this difficult time with reduced staff, as we are having to deal with staff self-isolating and being unable to work.

    Please help us to support you by:

    • Not coming into the practice
    • Using NHS App to order medications
    • Contacting us online
    • Only phoning if really urgent


    Please follow the government advice for coronavirus listed to the left.

    We are trying to protect patients and staff by keeping attendance at the practice to a minimum, so we are managing most consultations by phone, email or video consultation.