Jubilee Street Practice

Welcome to Jubilee Street Practice

The Jubilee Street Practice
Caring for our community since 1948

Our Vision

A healthy and well-cared for population by a healthy and fulfilled workforce.

Our purpose

We are an ambitious, passionate, and driven organisation which champions equality and the values of the NHS. We look after our community and each other, providing the highest quality comprehensive health care.

Our Commitment to the local community can trace its history to 1906, when one of the founding GPs came to work in the East End. The current doctors are drawn from different generations, representing a broad spectrum of experience and knowledge. Many partners have been active in the development of general practice, with roles in politics, teaching and research over the years. Current involvement includes membership of the LMC and PCT subcommittees as well as in teaching, training and research.

A bit about us

Our Commitment to the local community can trace its history to 1906, when one of the founding GPs came to work in the East End. The current doctors are drawn from different generations, representing a broad spectrum of experience and knowledge. Many partners have been active in the development of general practice, with roles in politics, teaching and research over the years. Current involvement includes membership of the LMC and PCT subcommittees as well as in teaching, training and research.

Making an appointment

We aim to offer appointments when you want them in comfortable surroundings with polite and friendly staff. We want all patients to get an appointment and a service to suit their lifestyle.

Consult your GP from home

Have you heard? We use a booking system we call DOCTOR DIRECT

If you phone or email about a skin problem, we may ask you to send us a photograph to our generic email address or use the online consultation to send a photo. In conjunction with your description of the symptoms, this can help greatly to make a diagnosis and to give you best possible advice. It is important to remember that although our email address is secure, you may be sending the picture from a non-secure email address. Hence you should not send us a photograph of a rash in a sensitive place (e.g. genitalia) or if you are at all uncertain whether to send the photograph or not. We will then reply to your call/email in the usual way (described above). The image will be filed in your clinical records and the same safeguards as with all your clinical information apply with regards to confidentiality of the information.

Due to higher volumes of patient contact, at times we have to switch our Dr Direct system to e-consult only (urgent only). This means, unless it’s medically urgent, and cannot wait for such a time when we are no longer in e-consult only state, then the only way to request a call back is using our e-consult portal. In such a case, our patient assistants can help guide you as to what may be the most suitable method of contact.

This is essential so that we can safely and efficiently manage the patient queries coming in, with the resources available to us. In any case the e-consult portal is a safe and secure way of contacting the practice at any given time, for non-urgent queries.

Yes you can!

Get an appointment as early as 8.30am or as late as 7pm.
Book a GP telephone consultation if you find that more convenient

Appointments can be made by calling our reception on 020 7780 8000. Alternatively you can book an appointment online.

Opening hours

Our surgery is open:
Monday: 8:30am - 7:00pm
Tuesday: 8:30am - 7:00pm
Wednesday: 8:30am - 7:00pm
Thursday: 8:30am - 7:00pm
Friday: 8:30am - 12:30pm, 1:30pm - 7:00pm

Planned closure dates

We also offer appointments at our local hub (East One Health at 14 Deancross Street, London, E1 2QA) between 18:30-20:00, Monday – Friday, and 8:00-20:00 Saturday and Sunday. These are a mixture of pre booked appointments with a doctor or nurse which may be booked after speaking to a nurse/doctor at the practice, and some urgent appointments access via the normal GP out of hour’s service. The hub is mostly staffed by local GPs although it may well not be staff from this practice. Staff will have access to your medical records, but only if you give your consent. This means you may be offered an appointment on Saturday or Sunday if this is convenient for you. You will need to speak to one of our GPs to access evening and weekend appointments. This is an opportunity to try and help working people who may struggle with taking time out during the week for some routine appointments, but it is also important not to undermine the continuity of care in practices so there will be a limited number of conditions that we are able to book into these appointments.

Cancelling an appointment

Please help us to help you by always cancelling appointments when you can’t attend! Our cancellation line is 0207 780 8000. Please put it in your mobile phone! We can always use the appointment for someone else.

GP consultation times

Our doctors will be able to see you at the following times:

8.30am-12.30pm, 1.30pm-7.00pm

Care Quality Commission (CQC)

Pram and wheelchair access available


  • Brexit – How does it affect your medications?

    The NHS website has updated its information for patients, around the continuity of medicines supply if there is a no-deal EU exit.

    The NHS website provides the following advice regarding stock-piling:

    Get prescriptions as normal
    Please keep ordering your repeat prescriptions and taking your medicines as normal. It is unnecessary to change how you order and take your medicines. It's important you don't ask for more medicines than you normally need, doing so risks pressure on availability of medicines for other people.

    The NHS England Website has also updated the FAQ section for clinicians, to explain the government’s multi-layered approach to ensure that medicines continue to be available if there is a no-deal EU exit.

  • Flu Season 2019 - 2020

    November 2019 Saturday clinic to be confirmed…

    We will be offering 65+ vaccine, 18-64 year old’s vaccine, 2-17 year old’s with long term condition vaccine and well 2-3 year old’s vaccine.

    Watch this space…

    Flu season is upon us, we have already started booking in appointments for flu jabs on upcoming Saturdays. Please speak to reception to see if you need to have a flu jab and book yourself in.

    Am I at increased risk from the effects of flu?

    Flu can affect anyone, because you have a long-term health condition the effects of flu can make it worse even if the condition is well managed and you normally feel well.
    You should have the free flu vaccine if you are:

    • Pregnant

    Or have a long term condition such as:

    • A heart problem
    • A chest complaint or breathing difficulties, including bronchitis, emphysema or severe asthma
    • A kidney disease
    • Lowered immunity due to disease or treatment (such as steroid medication or cancer treatment)
    • Liver disease
    • Had a stroke or a transient ischaemic attack (TIA)
    • Diabetes
    • A neurological condition, eg multiple sclerosis (MS), cerebral palsy or learning disability
    • A problem with your spleen, eg sickle cell disease or you have had your spleen removed
    • Are seriously overweight (BMI of 40 and above)

    Information videos

    Flu Campaign video

    Health care and vaccination for your children (Bengali)

    Health care and vaccination for your children: an Islamic perspective - (English)


  • Summary of findings of the GP Patient Survey 2019

    During the year 2018-19, the Jubilee Street Practice offered General Medical Services and Enhanced Services between 8:30-19:00, Monday-Friday. Appointment bookings are according to the Doctor Direct system, where appointments can be made by calling reception on 020 7780 8000 for clinical triage (the aim is to offer same day appointments), or alternatively by booking appointments online or through e-Consult.

    Click here to read more and view the survey results


  • Tower Hamlets Urgent Treatment Centre: When it's URGENT but not life-threatening

    When it comes to accessing medical care that’s urgent but not life-threatening, people in Tower Hamlets now only need to do one thing; call NHS 111 (free, even from mobile phones) who will direct callers to the most appropriate service.

    This may now be an appointment at the newly launched Urgent Treatment Centre (UTC), run by the Tower Hamlets GP Care Group in collaboration with Barts Health NHS Trust and East London NHS Foundation Trust (ELFT).


  • Trial of online booking for call back request

    In our quest to make accessing our services easier and more convenient we have begun a trial, where patients with online access can book a telephone call back request.

    Click here for more information


  • Important Dates

    Jubilee Street Practice Closure Dates:

    Please note the Jubilee Street Practice will be closed from 12.30pm to allow staff to attend a Protected Learning Time on the following dates:

    Thursday 5th September 2019, Tuesday 22nd October 2019 and Thursday 14th November 2019.

    We will re-open the following mornings at the usual time.

    Please call 0207 780 8000 for emergencies and your call will be forwarded onto our Out of Hours service.

  • Prescribing of over the counter medicines is changing

    NHS England held a consultation on some changes to prescribing medication you can buy over the counter. This medication can be bought over the counter at a pharmacy or supermarket. It is for minor illnesses anyone can treat at home with the right information. After the consultation, NHS England has asked local NHS organisations, who plan and buy health services, to think about what they should do in their area. This leaflet will explain the changes that local health organisations need to think about. It explains why they are happening and where you can get more information and support.

    Download leaflet

  • Just Ask Clinic

    confidential walk in service for 13-18 year olds registered at the Jubilee Street Practice, Wednesday 4-6, no appointment needed. For mental health, sexual health, contraception, substance misuse. See a health care assistant who will then direct you to a nurse or doctor where appropriate.

    Inform reception you are here for the Just Ask Clinic, no personal details needed at reception.



  • Important changes to Pregabalin and Gabapentin Prescriptions

    From 1 April 2019, gabapentin and pregabalin will be reclassified as class C controlled drugs. Increased restrictions are intended to improve safety. These medicines are used to treat nerve pain and sometimes epilepsy or anxiety.

    What patients need to know:

    • We will no longer be able to issue electronic prescriptions for gabapentin or pregabalin. Pharmacies will only be able to accept hand-signed paper prescriptions. This may mean you need to make alternative arrangements for collecting your prescriptions.
    • Repeat dispensing prescriptions will no longer be allowed (also known as ‘batch prescriptions’). This means patients will need to order their medications through reception, online or with their pharmacy each time they need a new supply.
    • We will only be able to issue prescriptions for a maximum of 30 days’ supply.
    • Patients who receive these medications in a blister pack (dosette box) do not need to do anything, the practice will make the necessary arrangements with our local pharmacies.

    Please allow sufficient time for ordering repeats around the time of this change. If you have any queries please contact one of the practice pharmacists or your GP.

  • Need a fit note, GP letter or test result?


  • Mental Health Crisis

    If you are experiencing a mental health crisis, you can call the Tower Hamlets 24 hour Crisis Line number on 0207 771 5807

    Callers will be able to speak to a mental health professional.

  • Walk-in Centre services is changing


    From the 1st of August 2018 – St Andrews and Barkantine walk-in-centres will no longer provide a walk-in-service. Instead if your surgery is closed over the weekend or the evening and it is not an emergency then please call NHS 111 for urgent matters. If your query is not urgent you may wish to use our online consultation by clicking here. For more information on the NHS 11 service please have a look at the leaflets below:

    Tower Hamlets Walk-in Centre service is changing - Leaflet

    Tower Hamlets Walk-in Centre service is changing - Flyer

  • The General Data Protection Regulation (GDPR)

    The General Data Protection Regulation (GDPR) went live on 25th May 2018.

    At The Jubilee Street Practice, we send you texts and emails to remind you of your appointments, tell you about your normal test results, and invite you to participation groups or self-care initiatives. We feel this is important and part of our job looking after your health, and we take our obligation to manage your information very seriously. We do not and never will share or use your contact details for marketing or commercial purposes. Ever. But if you still feel uncomfortable allowing us to contact you for health purposes, please let our admin staff or your GP know, and we will make sure we respect your wishes.


  • See an NHS GP for free 24/7!

    Some of you may have seen advertisements for a service encouraging you to register with a GP practice on an app. We feel it is important you understand some of the issues with this advertised service and that this not in partnership with Jubilee Street Practice or endorsed by us.

    Read more

  • Rated Outstanding by the Care Quality Commission

    We are delighted to share that the practice has recently been rated outstanding by the Care Quality Commission (CQC). The CQC came to inspect us in July, and looked at things such as how safe, effective, caring, responsive, and well led we are.

    Some of the areas that were mentioned in the report highlight our leadership structure, our engagement with external organizations, how we handle our staff appraisals, good management of significant events and of risk to our patients, our access, the information we provide patients, and our compliance with duty of candour. Patient feedback was looked at carefully, and several patients were spoken to by the inspectors. We were proud to hear that our patients say they are treated with compassion, dignity and respect.

    This rating has been incredibly energizing and empowering for us as a practice, and as individuals. It speaks volumes around the dedication of our staff, and our alliance with our patients. We know we don’t always get everything right, and we don’t take this “outstanding” for granted. Much more needs to be done, and there are things we can improve. It feels fantastic, however, to be told that we are on the right path. That our hard work and our passion are noticed, especially at a time when so much of the NHS feels that it is in crisis. This is our time to rejoice and celebrate, all while rolling up our sleeves and continuing to face our challenges, old and new. Heartfelt thanks go to every single member of the practice for making this the incredibly special place that it is, and to our loyal, supportive, critically constructive patients and partners. You are outstanding.

    Virginia Patania

    Transformation Partner

  • Sexual health screening

    Anyone who is sexually active is potentially at risk of catching an STI (sexually transmitted infection). You may not know that you have an infection as these often show no symptoms, and it is important that these infections are picked up and treated because early treatment reduces the chance of developing complications.

    The good news is that getting tested is quick, easy and painless – a urine test for men and a self-taken swab for women. We aim to offer STI screening at many routine appointments, and you can easily get tested by calling the doctor or by booking an appointment with a nurse, you can also email us via Web GP.

    So get tested!

  • Online patient access

    In many ways, online access to your medical records is about convenience. Many patients can already order repeat prescriptions online without leaving the comfort of their sofa, and the prescription can be sent electronically to a chemist near your place of work. Just think how much easier life would be if you could obtain your test results online, or check that your kids’ vaccinations are up-to-date. Online access to medical records can also give better and safer care.

    You can view test results, allergies, medications and your active problems list including information from consultations. If you want you can even grant temporary access to your records to others (e.g. insurance companies, private referrals etc) via a secure link. To get this access to all these features you will be required to provide a photo ID and sign an agreement form at reception, the setup of this feature can take up to 14 days to process.

  • Seven day working – we’re doing it!

    We are part of a new pilot programme to try and improve access to primary care. This means that one of our local practices - East One Health, 14 Deancross Street, London, E1 2QA - will act as a local hub for extended access. There will be appointments offered 18:30-20:00 Monday–Friday, and 8:00-20:00 Saturday and Sunday. This will be a mixture of pre-bdoked appointments with a doctor or nurse which may be booked after speaking to a nurse/doctor at the practice, and some urgent appointment access via the normal GP out of hour’s service.

    Continue reading


    A body called the Health and Social Care Information Centre will soon begin to extract and analyse some patient information that is held securely in GP practices, hospitals and community services. Information will be extracted in a way that protects your identity and will be held in a secure system, its purpose being to improve NHS services. You can read more about this, and about your choice to opt out if you wish, at www.nhs.uk/caredata.

    All appointments with GPs are now being booked by the doctors themselves! We call this Doctor Direct – please visit our Practice News section to learn more.

  • Registering now!

    Our list is open for new patients. Contact our reception on 0207 780 8000 for the next available appointment!

    We Register new patients who fall under the following catchment area:



    Follow us on Twitter: @Jubilee_Street