Jubilee Street Practice

 

Brexit - How does it affect your medications?

The NHS website has updated its information for patients, around the continuity of medicines supply if there is a no-deal EU exit.

The NHS website provides the following advice regarding stock-piling:

Get prescriptions as normal
Please keep ordering your repeat prescriptions and taking your medicines as normal. It is unnecessary to change how you order and take your medicines. It's important you don't ask for more medicines than you normally need, doing so risks pressure on availability of medicines for other people.

The NHS England Website has also updated the FAQ section for clinicians, to explain the government’s multi-layered approach to ensure that medicines continue to be available if there is a no-deal EU exit.

Important information

Tower Hamlets Urgent Treatment Centre: When it's URGENT but not life-threatening

When it comes to accessing medical care that’s urgent but not life-threatening, people in Tower Hamlets now only need to do one thing; call NHS 111 (free, even from mobile phones) who will direct callers to the most appropriate service.

This may now be an appointment at the newly launched Urgent Treatment Centre (UTC), run by the Tower Hamlets GP Care Group in collaboration with Barts Health NHS Trust and East London NHS Foundation Trust (ELFT).

http://bit.ly/UrgentTreatmentCentre

Urgent Problems - Phone 0207 780 8000 before 11.30am. The receptionist will take your contact number and information about why you are calling. This will be passed to the on-call doctor who will ring you back.

Home Visits - If you are unable to attend the surgery, the doctors do home visits after morning surgery. Please ring 020 7780 8000 before 11.00am

What to do when the Surgery is Closed - If you need urgent advice, ring the NHS 111 service, who will book an appointment for you if you need one.

Mental Health Crisis - If you are experiencing a mental health crisis, you can call the Tower Hamlets 24 hour Crisis Line number on 0207 771 5807.

Callers will be able to speak to a mental health professional.

Psychologist - By appointment via GP

Health Visitor - Our Health Visitors are based in different locations on different days of the week, to find your nearest location please click here You can contact them on 0203 950 5685.

Baby Clinic - Baby Clinic - Six week checks Monday 13:00-15:00

Antenatal Clinic - Wednesday morning by appointment

Family Planning - Any nurse clinic

Blood Clinics

Service alert!

As part of our efforts to maintain social distancing and reduce footfall in the practice during the COVID-19 pandemic, blood tests are now available on an appointment basis. If your clinician requests a blood test for you, they will ask for you to book an appointment for your blood test with a phlebotomist. Please note, we are not currently offering a walk-in blood test service. If you think you are due to have a blood test, please contact us by clicking here

The Practice offers a phlebotomy service in three segments on Monday to Thursday between 08:30-12:00, 13:00 – 14:45 and 15:00-16:20. Fridays between 08:30-12.30 and 13:30-16:20. This is a walk-in service, but we also accept bookings. Getting your bloods taken at the practice means that the service is closer to our patients’ home, no appointment is needed, and waiting times are likely to be significantly shorter.

For patients who find it difficult to make any of these times, another option is available. We have agreed with one of our partner practices, East One Health, at 14 Deancross Street, E1 2QA, that patients can have their blood tests done there on Saturday mornings between 9:00-12:00 as long as they have a request form from the practice with them. Unlike our walk-in blood tests, Saturday appointments DO need to be booked.

Nurse Clinics - Monday to Friday for chronic disease management including asthma, COPD, diabetes, ischaemic heart
disease. Vaccinations, wound care, lifestyle and dietary advice

Benefits/Debt Advice - Tuesday morning

24 hour Health Information and Advice - Visit 111.nhs.uk or Phone 111

Average pay for GPs

2019/20

NHS England require that the net earnings of doctors engaged in the practice is published and the required disclosure is shown below. However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparisons with any other practice.

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Jubilee Street Practice in the last financial year (2019/20) was £61,470 before tax and National Insurance. This is for 1 full time (non GP) partner and 10 part time GPs who worked in the practice for more than six months.

Practice confidentiality statement

Please click here to read our confidentiality statement.

Practice conduct statement

Please click here to read our conduct statement.

Practice complaints procedure

We hope that, if you have a problem, you will use our practice complaints procedure. We believe this will give us the best chance of putting right whatever has gone wrong and an opportunity to improve our practice. But this does not affect your right to approach the local health authority, if you feel you cannot raise your complaint with us or you are dissatisfied with the result of our investigation, you can contact the Patient Advisory Liaison Service.

Detailed information on this can be found on our leaflet by clicking here.

News

  • JSP Wellbeing Project

    Jubilee Street Practice has launched a brand new Wellbeing service for our patients.

    We are a team who thrive on a changing society. We know that to bring about change people need to feel empowered. We live in a diverse community where there are significant health and social challenges. Working together with our patients we want to enable people to live well.

    We facilitate bespoke and resilience projects in partnerships with other voluntary and community sector organisations ranging from therapeutic groups to physical and social interaction activities that support patients with social, emotional and practical needs.

    Some of the activities we run are group therapy for patients suffering with anxiety and depression, Pilates and Yoga classes, a social connection hub and more.

    To see the full list of our activities, please check out the JSP Wellbeing Calendar of events 2021 by clicking here.

    Listening to and acting on the feedback of our patients and local community is a key part of how we develop and design our services. We hold regular patient engagement meetings where you have the chance to hear about our plans, current projects and an opportunity for you to share your views. If you would like to get involved with the project please contact Marjia or Fahmida on thccg.jspwellbeing@nhs.net or 07498862419.

     

  • CONTACT US ONLINE

    You can contact us about a medical, administrative or prescription issue by visiting:

    https://florey.accurx.com/p/F84031

    all patients with internet access are encouraged to contact us online unless it's an emergency. This helps us get the information we need to help you efficiently and safely, whilst prioritising the most urgent cases.

    The benefits for you are that you can seek help from the comfort of your own home 24/7, without needing to wait in a phone queue. You can let us know how you prefer to be contacted and what you are hoping for, helping us to provide a service that works for you.

    It's 'Click and Easy' so try contacting us online!

     

     

  • COVID-19 Vaccine

    8th December 2020

    Please DO NOT call the practice - we will keep you updated when we have more information.

    As reported in the national media, the first doses of the Pfizer/BioNTech COVID-19 vaccine have now arrived in the UK.  50 hospitals across the UK will be the first sites to receive deliveries this week.  Patients over 80 being treated at these hospitals and healthcare workers at higher risk are likely to be the first to be offered protection in the coming weeks.

    There are numerous logistical barriers to overcome before the vaccine can be offered more widely in the community. What we do know is that there is a dedicated Tower Hamlets team working hard on the organisation. To keep our services running smoothly, please DO NOT contact the practice with questions about the vaccine. We will update you as we hear more!

    You can find more information about the vaccination programme and priority groups on the NHS website: www.nhs.uk/CovidVaccine

  • Changes to Prescription Ordering

     

    From December 1st 2020 we will no longer be accepting prescription requests made by email.

    In the interest of safety and efficiency, we kindly request that all online requests are made using the NHS App, or on Patient Access (pin required). These services mean you can quickly and conveniently order your repeat prescriptions and your request will come straight through to our clinical system. There is also a box to send any comments or questions relating to your request and the option to change your nominated pharmacy.

    Since the start of the pandemic, we have seen a huge increase in the number of emails the practice receives each day and managing email prescription requests has become unsustainable for our team. We have also become aware that errors are more likely when medications are requested by this method as our non-clinical team have to correctly identify the required item on the system.

    If you need any help with how to order your prescriptions please ask the reception team. For patients who do not have internet access, we will continue to accept paper requests via the box at reception and orders made through local pharmacies.

     

     

  • Shielding - Your Questions Answered!

    Click here for our information sheet on what to do if you are at increased risk from COVID-19.

  • JSP’s Pain Wellbeing Programme is back!

    Are you living with a painful condition? 

    Would you like to meet other people with similar experiences?

    Could you benefit from learning more about pain and pain management skills?

    Well, you’re not alone!

    For more information please go to our ‘Practice news’ page to view/download an information sheet.

     

  • Living with diabetes

    Living with diabetes is difficult right now, faced with uncertainty that comes with the coronavirus and the recent news reports linking diabetes with an increased risk of dying from COVID-19 it is more important than ever to take control of your condition and access appropriate support when you need it. We have adapted our services to be able to continue to provide the care you need.

    All of our diabetes services continue to provide care and support through telephone, virtual and online clinics, with face-to-face care available where appropriate, such as foot care clinics. Together with local health and care partners we have developed some information online

    www.eastlondonhcp.nhs.uk/ourplans/diabetes

    to support you through this period and we encourage you to read this information and use the information and education that is available. The NHS continues to be here if you need us.

     

  • Important Dates

    Jubilee Street Practice Closure Dates:

    Please note the Jubilee Street Practice will be closed from 12.30pm to allow staff to attend a Protected Learning Time on the following dates:

    Wednesday 7th April 2021
    Thursday 20th May 2021
    Tuesday 15th June 2021

    We will re-open the following mornings at the usual time.

    If your problem cannot wait until the practice re-opens then please call 111 or for emergencies call 999.

     

  • Harm reduction strategies for alcohol dependence - Coronavirus (COVID-19)

    Advice on cutting back or stopping drinking alcohol

    If you are dependent on alcohol stopping drinking suddenly could kill you

    Is this advice for me?
    This advice is for you if you plan to cut down or stop drinking and are at risk of withdrawal symptoms.

    Am I at risk of alcohol withdrawal symptoms?

    • Do you drink over 15 units of alcohol every day?
      15 units is about a ½ bottle of spirits, 1½ bottles of wine, 6 pints of regular strength beer, 3 cans super lager or 2 litres of strong cider.
    • Have you had withdrawal symptoms in the past when cutting back or stopping alcohol? (these can sometimes take up to a few days to start)
    • Do you regularly drink alcohol soon after you get up to relieve shakes, or sweats?

    If you have answered yes to any of the above, you will need to do some planning to cut down or stop your drinking.

    Please click here for more information

  • Coronavirus news

    During the Coronavirus help us to help you.

    We are working hard to support our patients, staff and community at this difficult time with reduced staff, as we are having to deal with staff self-isolating and being unable to work.

    Please help us to support you by:

    • Not coming into the practice
    • Using NHS App to order medications
    • Contacting us online
    • Only phoning if really urgent

     

    Please follow the government advice for coronavirus listed to the left.

    We are trying to protect patients and staff by keeping attendance at the practice to a minimum, so we are managing most consultations by phone, email or video consultation.