Jubilee Street Practice Closure Dates:
Please note the Jubilee Street Practice will be closed from 12.30pm to allow staff to attend a Protected Learning Time on the following dates:
Thursday 4th October and Tuesday 6th November 2018
We will re-open the following mornings at the usual time.
Please call 0207 780 8000 for emergencies and your call will be forwarded onto our Out of Hours service.
The General Data Protection Regulation (GDPR)
The General Data Protection Regulation (GDPR) went live on 25th May 2018.
At The Jubilee Street Practice, we send you texts and emails to remind you of your appointments, tell you about your normal test results, and invite you to participation groups or self-care initiatives. We feel this is important and part of our job looking after your health, and we take our obligation to manage your information very seriously. We do not and never will share or use your contact details for marketing or commercial purposes. Ever. But if you still feel uncomfortable allowing us to contact you for health purposes, please let our admin staff or your GP know, and we will make sure we respect your wishes.
April - June 2015
January - March 2015
October - December 2014
July - September 2014
April - June 2014
January - March 2014
October - December 2013
July - September 2013
April - June 2013
January - March 2013
October - December 2012
July - September 2012
April - June 2012
January - March 2012
October - December 2011
July - September 2011
April - June 2011
See an NHS GP for free 24/7!
Some of you may have seen advertisements for a service encouraging you to register with a GP practice on an app. We feel it is important you understand some of the issues with this advertised service and that this not in partnership with Jubilee Street Practice or endorsed by us.
1. You can already get this service by being registered with your local practice - at Jubilee Street Practice you can use online access and consultations via http://www.nhs.uk or get telephone consultation or face to face appointments same day, and there is an out of hours service available 24/7 by simply calling 111.
2. By using the advertised app you would be deregistering from your local GP and registering with a practice in west London - this would prevent you being able to see a regular local doctor who knows you, and prevent you accessing local community services such as physiotherapy, community nursing and others which are only available if you are registered with a Tower Hamlets GP practice.
3. If you become unwell, develop a long term condition or become pregnant you would no longer be able to use the app and would have to re-register with a local GP.
4. We feel this service risks the future of the NHS by undermining the ethos of equal care for all. By only accepting healthy people with no long term conditions - Gp at hand risks destabilising local practices which will remain caring for those with long term and more complex conditions who have greater health needs, but with less funding available as practices are funded based on the number of patients registered not the complexity of need.
5. We recognise there is some demand for easing access to Gps and using mobile technology more and are working to develop our own local app option.
Please support your local practices by sharing this information and discouraging others from joining Gp at hand service, so that we continue to provide comprehensive and holistic care.
Rated Outstanding by the Care Quality Commission
In July 2016, the CQC inspected the practice, and looked at things such as how safe, effective, caring, responsive, and well led we are.
Some of the areas that were mentioned in the report highlight our leadership structure, our engagement with external organizations, how we handle our staff appraisals, good management of significant events and of risk to our patients, our access, the information we provide patients, and our compliance with duty of candour. Patient feedback was looked at carefully, and several patients were spoken to by the inspectors. We were proud to hear that our patients say they are treated with compassion, dignity and respect.
This rating has been incredibly energizing and empowering for us as a practice, and as individuals. It speaks volumes around the dedication of our staff, and our alliance with our patients. We know we don’t always get everything right, and we don’t take this “outstanding” for granted. Much more needs to be done, and there are things we can improve. It feels fantastic, however, to be told that we are on the right path. That our hard work and our passion are noticed, especially at a time when so much of the NHS feels that it is in crisis. This is our time to rejoice and celebrate, all while rolling up our sleeves and continuing to face our challenges, old and new. Heartfelt thanks go to every single member of the practice for making this the incredibly special place that it is, and to our loyal, supportive, critically constructive patients and partners. You are outstanding.
Seven day working – we’re doing it!
We are part of a new pilot programme to try and improve access to primary care. This means that one of our local practices - East One Health, 14 Deancross Street, London, E1 2QA - will act as a local hub for extended access. There will be appointments offered 18:30-20:00 Monday–Friday, and 8:00-20:00 Saturday and Sunday. This will be a mixture of pre-bdoked appointments with a doctor or nurse which may be booked after speaking to a nurse/doctor at the practice, and some urgent appointment access via the normal GP out of hour’s service. The hub will be mostly staffed by local GPs although it may well not be staff from this practice, they will have access to your medical records, but only if you give your consent.
The seven day hub has now opened so you may find that if you call out of hours you are offered an appointment locally at the hub practice or if you speak to a doctor/nurse you may be offered an appointment on Saturday or Sunday if that is convenient for you.
This is an opportunity to try and help working people who may struggle with taking time out during the week for some routine appointments, but it is also important not to undermine the continuity of care in practices so there will be a limited number of conditions that we are able to book into these appointments. This is a trial, so we will be monitoring the success and there will be additional developments in the future.
New: Private Travel Clinics at Jubilee Street
The surgery currently offers a travel health service to all our registered patients. Early in 2015 we are planning to expand the service to include non-registered patients.
If you have friends or family who are planning to travel and who may benefit from this service, please ask for details at reception, where you will be given information about costs and how to proceed, should you choose to.
Our prices are competitive with other travel health clinics and we will be able to provide protection against hepatitis A and B, typhoid, tetanus/diptheria/polio, meningitis ACWY, yellow fever and rabies plus malaria prevention.
The service will include an initial telephone consultation with one of our experienced practice nurses to establish when and where you are travelling to, previous immunisations and any significant medical history. You will then be offered a convenient appointment to come along and receive the injections, documentation and travel advice.
Extended trips may require more than one appointment.
Have you heard? We use a booking system we call DOCTOR DIRECT
- All bookings to be made on the day, for the day.
- No need to ring in advance to make a booking! Call us only on the day when you can/need to be seen.
- Reception will still take your call, but the doctor will ring you back to make your appointment – always.
- If you want to speak to a specific doctor, just ask.
- This will make the system fairer to everyone – no more “appointment lottery”, everyone who needs to be seen will be seen – on the day.
- This system shows higher patient satisfaction rates in the practices where it already works…
- But please make sure we have your up to date contact details!
- If you don’t speak English, please have someone at home to help translate.
- You will still be able to book appointments with the nurses, healthcare assistants and midwives via reception.
- In a nutshell: need a doctor? Speak to one directly, and you will be seen on the day if you need to!
Annual Report 2014-2015
Annual Report 2013-2014
Annual Report 2010-2011
Annual Report 2005-2006