Jubilee Street Practice

JSP Wellbeing Project

Jubilee Street Practice has launched a brand new Wellbeing service for our patients.

We are a team who thrive on a changing society. We know that to bring about change people need to feel empowered. We live in a diverse community where there are significant health and social challenges. Working together with our patients we want to enable people to live well.

We facilitate bespoke and resilience projects in partnerships with other voluntary and community sector organisations ranging from therapeutic groups to physical and social interaction activities that support patients with social, emotional and practical needs.

Some of the activities we run are group therapy for patients suffering with anxiety and depression, Pilates and Yoga classes, a social connection hub and more.

To see the full list of our activities, please check out the JSP Wellbeing Calendar of events 2021.

View timetable PDF

Listening to and acting on the feedback of our patients and local community is a key part of how we develop and design our services. We hold regular patient engagement meetings where you have the chance to hear about our plans, current projects and an opportunity for you to share your views. If you would like to get involved with the project please contact Marjia or Fahmida on thccg.jspwellbeing@nhs.net or 07498862419.

CONTACT US ONLINE

You can contact us about a medical, administrative or prescription issue by clicking HERE.

All patients with internet access are encouraged to contact us online unless it's an emergency. This helps us get the information we need to help you efficiently and safely, whilst prioritising the most urgent cases.

The benefits for you are that you can seek help from the comfort of your own home 24/7, without needing to wait in a phone queue. You can let us know how you prefer to be contacted and what you are hoping for, helping us to provide a service that works for you.

It's 'Click and Easy' so try contacting us online!

COVID-19 Vaccine

8th December 2020

Please DO NOT call the practice - we will keep you updated when we have more information.

As reported in the national media, the first doses of the Pfizer/BioNTech COVID-19 vaccine have now arrived in the UK.  50 hospitals across the UK will be the first sites to receive deliveries this week.  Patients over 80 being treated at these hospitals and healthcare workers at higher risk are likely to be the first to be offered protection in the coming weeks.

There are numerous logistical barriers to overcome before the vaccine can be offered more widely in the community. What we do know is that there is a dedicated Tower Hamlets team working hard on the organisation. To keep our services running smoothly, please DO NOT contact the practice with questions about the vaccine. We will update you as we hear more!

You can find more information about the vaccination programme and priority groups on the NHS website: www.nhs.uk/CovidVaccine

 

Changes to Prescription Ordering

 

From December 1st 2020 we will no longer be accepting prescription requests made by email.

In the interest of safety and efficiency, we kindly request that all online requests are made using the NHS App, or on Patient Access (pin required). These services mean you can quickly and conveniently order your repeat prescriptions and your request will come straight through to our clinical system. There is also a box to send any comments or questions relating to your request and the option to change your nominated pharmacy.

Since the start of the pandemic, we have seen a huge increase in the number of emails the practice receives each day and managing email prescription requests has become unsustainable for our team. We have also become aware that errors are more likely when medications are requested by this method as our non-clinical team have to correctly identify the required item on the system.

If you need any help with how to order your prescriptions please ask the reception team. For patients who do not have internet access, we will continue to accept paper requests via the box at reception and orders made through local pharmacies.

 

Shielding - Your Questions Answered!

Click here for our information sheet on what to do if you are at increased risk from COVID-19.

Call us NOW to book your seasonal flu vaccination!

If you have a long term health condition, are over 65, are a carer, or are pregnant, you are eligible for a free flu vaccination to protect yourself and others. We are also offering the nasal spray vaccine to all 2 and 3 year olds (school age children up to year 7 will be offered their vaccine at school). For more information on who should get the vaccine and why, see: www.nhs.uk/conditions/vaccinations/flu-influenza-vaccine


We have made a few changes to our flu clinics this year to ensure we can see you safely, including social distancing measures and protective equipment. Having your flu vaccine will help to keep you well and will reduce pressures on our health system this winter.

Please note that people in the 50-64-year old age group will not be vaccinated until November and December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then. This is to ensure that those who are most at risk are vaccinated first. If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccination, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

 

JSP’s Pain Wellbeing Programme is back!

Are you living with a painful condition? 

Would you like to meet other people with similar experiences?

Could you benefit from learning more about pain and pain management skills?

Well, you’re not alone! Click here for more info.

Living with diabetes

Living with diabetes is difficult right now, faced with uncertainty that comes with the coronavirus and the recent news reports linking diabetes with an increased risk of dying from COVID-19 it is more important than ever to take control of your condition and access appropriate support when you need it. We have adapted our services to be able to continue to provide the care you need.

All of our diabetes services continue to provide care and support through telephone, virtual and online clinics, with face-to-face care available where appropriate, such as foot care clinics. Together with local health and care partners we have developed some information online

www.eastlondonhcp.nhs.uk/ourplans/diabetes

to support you through this period and we encourage you to read this information and use the information and education that is available. The NHS continues to be here if you need us.

Important Dates

Jubilee Street Practice Closure Dates:

Please note the Jubilee Street Practice will be closed from 12.30pm to allow staff to attend a Protected Learning Time on the following dates:

Wednesday 7th April 2021
Thursday 20th May 2021
Tuesday 15th June 2021

We will re-open the following mornings at the usual time.

If your problem cannot wait until the practice re-opens then please call 111 or for emergencies call 999.

 

Newsletters

Our latest practice newsletters:

October - December 2020
July - September 2020

April - June 2020

January - March 2020

Corona Virus Guidance - Protecting Older People

 

Summary of findings of the GP Patient Survey 2019

During the year 2018-19, the Jubilee Street Practice offered General Medical Services and Enhanced Services between 8:30-19:00, Monday-Friday. Appointment bookings are according to the Doctor Direct system, where appointments can be made by calling reception on 020 7780 8000 for clinical triage (the aim is to offer same day appointments), or alternatively by booking appointments online or through e-Consult.

Click here to read more and view the survey results

The General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR) went live on 25th May 2018.

At The Jubilee Street Practice, we send you texts and emails to remind you of your appointments, tell you about your normal test results, and invite you to participation groups or self-care initiatives. We feel this is important and part of our job looking after your health, and we take our obligation to manage your information very seriously. We do not and never will share or use your contact details for marketing or commercial purposes. Ever. But if you still feel uncomfortable allowing us to contact you for health purposes, please let our admin staff or your GP know, and we will make sure we respect your wishes.

See an NHS GP for free 24/7!

Some of you may have seen advertisements for a service encouraging you to register with a GP practice on an app. We feel it is important you understand some of the issues with this advertised service and that this not in partnership with Jubilee Street Practice or endorsed by us.

1. You can already get this service by being registered with your local practice - at Jubilee Street Practice you can use online access and consultations via http://www.nhs.uk or get telephone consultation or face to face appointments same day, and there is an out of hours service available 24/7 by simply calling 111.

2. By using the advertised app you would be deregistering from your local GP and registering with a practice in west London - this would prevent you being able to see a regular local doctor who knows you, and prevent you accessing local community services such as physiotherapy, community nursing and others which are only available if you are registered with a Tower Hamlets GP practice.

3. If you become unwell, develop a long term condition or become pregnant you would no longer be able to use the app and would have to re-register with a local GP.

4. We feel this service risks the future of the NHS by undermining the ethos of equal care for all.  By only accepting healthy people with no long term conditions - Gp at hand risks destabilising local practices which will remain caring for those with long term and more complex conditions who have greater health needs, but with less funding available as practices are funded based on the number of patients registered not the complexity of need.

5. We recognise there is some demand for easing access to Gps and using mobile technology more and are working to develop our own local app option.

Please support your local practices by sharing this information and discouraging others from joining Gp at hand service, so that we continue to provide comprehensive and holistic care.

Rated Outstanding by the Care Quality Commission

In July 2016, the CQC inspected the practice, and looked at things such as how safe, effective, caring, responsive, and well led we are.

Some of the areas that were mentioned in the report highlight our leadership structure, our engagement with external organizations, how we handle our staff appraisals, good management of significant events and of risk to our patients, our access, the information we provide patients, and our compliance with duty of candour. Patient feedback was looked at carefully, and several patients were spoken to by the inspectors. We were proud to hear that our patients say they are treated with compassion, dignity and respect.

This rating has been incredibly energizing and empowering for us as a practice, and as individuals. It speaks volumes around the dedication of our staff, and our alliance with our patients. We know we don’t always get everything right, and we don’t take this “outstanding” for granted. Much more needs to be done, and there are things we can improve. It feels fantastic, however, to be told that we are on the right path. That our hard work and our passion are noticed, especially at a time when so much of the NHS feels that it is in crisis. This is our time to rejoice and celebrate, all while rolling up our sleeves and continuing to face our challenges, old and new. Heartfelt thanks go to every single member of the practice for making this the incredibly special place that it is, and to our loyal, supportive, critically constructive patients and partners. You are outstanding.

Virginia Patania

Transformation Partner

Seven day working – we’re doing it!

We are part of a new pilot programme to try and improve access to primary care. This means that one of our local practices - East One Health, 14 Deancross Street, London, E1 2QA - will act as a local hub for extended access. There will be appointments offered 18:30-20:00 Monday–Friday, and 8:00-20:00 Saturday and Sunday. This will be a mixture of pre-bdoked appointments with a doctor or nurse which may be booked after speaking to a nurse/doctor at the practice, and some urgent appointment access via the normal GP out of hour’s service. The hub will be mostly staffed by local GPs although it may well not be staff from this practice, they will have access to your medical records, but only if you give your consent.

The seven day hub has now opened so you may find that if you call out of hours you are offered an appointment locally at the hub practice or if you speak to a doctor/nurse you may be offered an appointment on Saturday or Sunday if that is convenient for you.

This is an opportunity to try and help working people who may struggle with taking time out during the week for some routine appointments, but it is also important not to undermine the continuity of care in practices so there will be a limited number of conditions that we are able to book into these appointments. This is a trial, so we will be monitoring the success and there will be additional developments in the future.

New: Private Travel Clinics at Jubilee Street

The surgery currently offers a travel health service to all our registered patients. Early in 2015 we are planning to expand the service to include non-registered patients.

If you have friends or family who are planning to travel and who may benefit from this service, please ask for details at reception, where you will be given information about costs and how to proceed, should you choose to.

Our prices are competitive with other travel health clinics and we will be able to provide protection against hepatitis A and B, typhoid, tetanus/diptheria/polio, meningitis ACWY, yellow fever and rabies plus malaria prevention.

The service will include an initial telephone consultation with one of our experienced practice nurses to establish when and where you are travelling to, previous immunisations and any significant medical history. You will then be offered a convenient appointment to come along and receive the injections, documentation and travel advice.

Extended trips may require more than one appointment.

Practice reports

Annual Report 2018
Annual Report 2014-2015
Annual Report 2013-2014

Annual Report 2010-2011
Annual Report 2005-2006

News

  • JSP Wellbeing Project

    Jubilee Street Practice has launched a brand new Wellbeing service for our patients.

    We are a team who thrive on a changing society. We know that to bring about change people need to feel empowered. We live in a diverse community where there are significant health and social challenges. Working together with our patients we want to enable people to live well.

    We facilitate bespoke and resilience projects in partnerships with other voluntary and community sector organisations ranging from therapeutic groups to physical and social interaction activities that support patients with social, emotional and practical needs.

    Some of the activities we run are group therapy for patients suffering with anxiety and depression, Pilates and Yoga classes, a social connection hub and more.

    To see the full list of our activities, please check out the JSP Wellbeing Calendar of events 2021 by clicking here.

    Listening to and acting on the feedback of our patients and local community is a key part of how we develop and design our services. We hold regular patient engagement meetings where you have the chance to hear about our plans, current projects and an opportunity for you to share your views. If you would like to get involved with the project please contact Marjia or Fahmida on thccg.jspwellbeing@nhs.net or 07498862419.

     

  • CONTACT US ONLINE

    You can contact us about a medical, administrative or prescription issue by visiting:

    https://florey.accurx.com/p/F84031

    all patients with internet access are encouraged to contact us online unless it's an emergency. This helps us get the information we need to help you efficiently and safely, whilst prioritising the most urgent cases.

    The benefits for you are that you can seek help from the comfort of your own home 24/7, without needing to wait in a phone queue. You can let us know how you prefer to be contacted and what you are hoping for, helping us to provide a service that works for you.

    It's 'Click and Easy' so try contacting us online!

     

     

  • COVID-19 Vaccine

    8th December 2020

    Please DO NOT call the practice - we will keep you updated when we have more information.

    As reported in the national media, the first doses of the Pfizer/BioNTech COVID-19 vaccine have now arrived in the UK.  50 hospitals across the UK will be the first sites to receive deliveries this week.  Patients over 80 being treated at these hospitals and healthcare workers at higher risk are likely to be the first to be offered protection in the coming weeks.

    There are numerous logistical barriers to overcome before the vaccine can be offered more widely in the community. What we do know is that there is a dedicated Tower Hamlets team working hard on the organisation. To keep our services running smoothly, please DO NOT contact the practice with questions about the vaccine. We will update you as we hear more!

    You can find more information about the vaccination programme and priority groups on the NHS website: www.nhs.uk/CovidVaccine

  • Changes to Prescription Ordering

     

    From December 1st 2020 we will no longer be accepting prescription requests made by email.

    In the interest of safety and efficiency, we kindly request that all online requests are made using the NHS App, or on Patient Access (pin required). These services mean you can quickly and conveniently order your repeat prescriptions and your request will come straight through to our clinical system. There is also a box to send any comments or questions relating to your request and the option to change your nominated pharmacy.

    Since the start of the pandemic, we have seen a huge increase in the number of emails the practice receives each day and managing email prescription requests has become unsustainable for our team. We have also become aware that errors are more likely when medications are requested by this method as our non-clinical team have to correctly identify the required item on the system.

    If you need any help with how to order your prescriptions please ask the reception team. For patients who do not have internet access, we will continue to accept paper requests via the box at reception and orders made through local pharmacies.

     

     

  • Shielding - Your Questions Answered!

    Click here for our information sheet on what to do if you are at increased risk from COVID-19.

  • JSP’s Pain Wellbeing Programme is back!

    Are you living with a painful condition? 

    Would you like to meet other people with similar experiences?

    Could you benefit from learning more about pain and pain management skills?

    Well, you’re not alone!

    For more information please go to our ‘Practice news’ page to view/download an information sheet.

     

  • Living with diabetes

    Living with diabetes is difficult right now, faced with uncertainty that comes with the coronavirus and the recent news reports linking diabetes with an increased risk of dying from COVID-19 it is more important than ever to take control of your condition and access appropriate support when you need it. We have adapted our services to be able to continue to provide the care you need.

    All of our diabetes services continue to provide care and support through telephone, virtual and online clinics, with face-to-face care available where appropriate, such as foot care clinics. Together with local health and care partners we have developed some information online

    www.eastlondonhcp.nhs.uk/ourplans/diabetes

    to support you through this period and we encourage you to read this information and use the information and education that is available. The NHS continues to be here if you need us.

     

  • Important Dates

    Jubilee Street Practice Closure Dates:

    Please note the Jubilee Street Practice will be closed from 12.30pm to allow staff to attend a Protected Learning Time on the following dates:

    Wednesday 7th April 2021
    Thursday 20th May 2021
    Tuesday 15th June 2021

    We will re-open the following mornings at the usual time.

    If your problem cannot wait until the practice re-opens then please call 111 or for emergencies call 999.

     

  • Harm reduction strategies for alcohol dependence - Coronavirus (COVID-19)

    Advice on cutting back or stopping drinking alcohol

    If you are dependent on alcohol stopping drinking suddenly could kill you

    Is this advice for me?
    This advice is for you if you plan to cut down or stop drinking and are at risk of withdrawal symptoms.

    Am I at risk of alcohol withdrawal symptoms?

    • Do you drink over 15 units of alcohol every day?
      15 units is about a ½ bottle of spirits, 1½ bottles of wine, 6 pints of regular strength beer, 3 cans super lager or 2 litres of strong cider.
    • Have you had withdrawal symptoms in the past when cutting back or stopping alcohol? (these can sometimes take up to a few days to start)
    • Do you regularly drink alcohol soon after you get up to relieve shakes, or sweats?

    If you have answered yes to any of the above, you will need to do some planning to cut down or stop your drinking.

    Please click here for more information

  • Coronavirus news

    During the Coronavirus help us to help you.

    We are working hard to support our patients, staff and community at this difficult time with reduced staff, as we are having to deal with staff self-isolating and being unable to work.

    Please help us to support you by:

    • Not coming into the practice
    • Using NHS App to order medications
    • Contacting us online
    • Only phoning if really urgent

     

    Please follow the government advice for coronavirus listed to the left.

    We are trying to protect patients and staff by keeping attendance at the practice to a minimum, so we are managing most consultations by phone, email or video consultation.