See an NHS GP for free 24/7!
Some of you may have seen advertisements for a service encouraging you to register with a GP practice on an app. We feel it is important you understand some of the issues with this advertised service and that this not in partnership with Jubilee Street Practice or endorsed by us.
1. You can already get this service by being registered with your local practice - at Jubilee Street Practice you can use online access and consultations via http://www.nhs.uk or get telephone consultation or face to face appointments same day, and there is an out of hours service available 24/7 by simply calling 111.
2. By using the advertised app you would be deregistering from your local GP and registering with a practice in west London - this would prevent you being able to see a regular local doctor who knows you, and prevent you accessing local community services such as physiotherapy, community nursing and others which are only available if you are registered with a Tower Hamlets GP practice.
3. If you become unwell, develop a long term condition or become pregnant you would no longer be able to use the app and would have to re-register with a local GP.
4. We feel this service risks the future of the NHS by undermining the ethos of equal care for all. By only accepting healthy people with no long term conditions - Gp at hand risks destabilising local practices which will remain caring for those with long term and more complex conditions who have greater health needs, but with less funding available as practices are funded based on the number of patients registered not the complexity of need.
5. We recognise there is some demand for easing access to Gps and using mobile technology more and are working to develop our own local app option.
Please support your local practices by sharing this information and discouraging others from joining Gp at hand service, so that we continue to provide comprehensive and holistic care.
Antibiotic Awareness Week
Taking antibiotics when you don’t need them speeds up antibiotic resistance. Antibiotic resistant infections are more complex and harder to treat. They can effect anyone, of any age, in any country.
Always seek the advice of a healthcare professional before taking antibiotics.
Recently been rated outstanding by the Care Quality Commission
We are delighted to share that the practice has recently been rated outstanding by the Care Quality Commission (CQC). The CQC came to inspect us in July, and looked at things such as how safe, effective, caring, responsive, and well led we are.
Some of the areas that were mentioned in the report highlight our leadership structure, our engagement with external organizations, how we handle our staff appraisals, good management of significant events and of risk to our patients, our access, the information we provide patients, and our compliance with duty of candour. Patient feedback was looked at carefully, and several patients were spoken to by the inspectors. We were proud to hear that our patients say they are treated with compassion, dignity and respect.
This rating has been incredibly energizing and empowering for us as a practice, and as individuals. It speaks volumes around the dedication of our staff, and our alliance with our patients. We know we don’t always get everything right, and we don’t take this “outstanding” for granted. Much more needs to be done, and there are things we can improve. It feels fantastic, however, to be told that we are on the right path. That our hard work and our passion are noticed, especially at a time when so much of the NHS feels that it is in crisis. This is our time to rejoice and celebrate, all while rolling up our sleeves and continuing to face our challenges, old and new. Heartfelt thanks go to every single member of the practice for making this the incredibly special place that it is, and to our loyal, supportive, critically constructive patients and partners. You are outstanding.
Jubilee Street Practice Closure Dates:
Please note the Jubilee Street Practice will be closed from 12.30pm to allow staff to attend a Protected Learning Time on the following dates:
Tuesday 16th January and Thursday 8th February.
We will re-open the following mornings at the usual time.
Please call 0207 780 8000 for emergencies and your call will be forwarded onto our Out of Hours service.
Seven day working – we’re doing it!
We are part of a new pilot programme to try and improve access to primary care. This means that one of our local practices - East One Health, 14 Deancross Street, London, E1 2QA - will act as a local hub for extended access. There will be appointments offered 18:30-20:00 Monday–Friday, and 8:00-20:00 Saturday and Sunday. This will be a mixture of pre-bdoked appointments with a doctor or nurse which may be booked after speaking to a nurse/doctor at the practice, and some urgent appointment access via the normal GP out of hour’s service. The hub will be mostly staffed by local GPs although it may well not be staff from this practice, they will have access to your medical records, but only if you give your consent.
The seven day hub has now opened so you may find that if you call out of hours you are offered an appointment locally at the hub practice or if you speak to a doctor/nurse you may be offered an appointment on Saturday or Sunday if that is convenient for you.
This is an opportunity to try and help working people who may struggle with taking time out during the week for some routine appointments, but it is also important not to undermine the continuity of care in practices so there will be a limited number of conditions that we are able to book into these appointments. This is a trial, so we will be monitoring the success and there will be additional developments in the future.
New: Private Travel Clinics at Jubilee Street
The surgery currently offers a travel health service to all our registered patients. Early in 2015 we are planning to expand the service to include non-registered patients.
If you have friends or family who are planning to travel and who may benefit from this service, please ask for details at reception, where you will be given information about costs and how to proceed, should you choose to.
Our prices are competitive with other travel health clinics and we will be able to provide protection against hepatitis A and B, typhoid, tetanus/diptheria/polio, meningitis ACWY, yellow fever and rabies plus malaria prevention.
The service will include an initial telephone consultation with one of our experienced practice nurses to establish when and where you are travelling to, previous immunisations and any significant medical history. You will then be offered a convenient appointment to come along and receive the injections, documentation and travel advice.
Extended trips may require more than one appointment.
Save Our Surgeries Campaign - SUCCESS!!
NHSE have given the practice the offer we need in order to survive the next 2 years!
First we want to thank all our patients for your amazing support over the last few months. It has been an exhausting journey but certainly not a fruitless one. We have taken our campaign to the corridors of power and there aren’t many people working in the Department of Health and NHS England who haven’t heard of the Jubilee Street Practice and Tower Hamlets SOS campaign.
Together with you, we have achieved several important things whilst fighting for the survival of our practice:
1. We made a very big noise- in the press, to government and to NHS England and most importantly we have begun to get the message out across the country to patients.
2. We have revived the marching tradition of the East End to protest at cuts to the NHS and we delivered a 20,000 signature petition to the DoH in July.
3. We have marched, talked, written articles, given interviews and speeches on the unfair changes in GP funding affecting deprived populations.
4. We have won the principle argument that deprivation and practice population affect workload in a way that was not accounted for by the change in GP funding for 1.4.2014.
5. NHSE have conceded that we are an excellent practice and that we need the funding they previously removed in order to survive.
6. Tower Hamlets GPs, GP staff and patients have joined together to form the SOS campaign which meets regularly to form strategies to help save GP in TH.
7. Virginia Patania was invited to speak at the major rally in Trafalgar Square on Saturday 6th Sept speaking to thousands of people who joined the 300 mums who marched from Jarrow to London in protest at the privatisation of the NHS.
8. Dr Beer was voted the 14th most influential GP in England simply due to the campaign we have all been running together in Tower Hamlets.
9. We have done all this whilst continuing to deliver our service to you and EVERYONE in this practice has worked extra hard to achieve this
This is an incredible achievement. The fight continues however as we need to get GP funding sorted out so that we can continue further into the future. We remain grateful for your continued support, appreciation and understanding.
The partners and staff of the Jubilee St Practice
SAVE OUR PRACTICE
Many of you will have seen or heard of the article in the Guardian on 16th April (http://www.theguardian.com/society/2014/apr/16/gps-surgeries-shutdown-loss-funds-high-demand-nhs)speaking of the plight of our practice and the media coverage we have received from BBC London TV and radio. After the initial breaking of this news, we were featured in many local and national papers, and have been recently discussed in parliament.
We know you will be shocked by this threat to our existence that comes from the latest Government funding review for General Practice which came into effect on 1st April. As you know, we are a high quality practice with very high patient satisfaction levels and health outcomes for our patients. We work in an area of high deprivation and social need, yet we still find ourselves in the position of being unable to sustain this for much longer, even with substantial pay cuts, unless something changes.
The Government and NHS England knew that there would be practices severely hit by these changes and yet they have done nothing to support us. This is an outrageous inequity that will affect patients across the whole of East London especially but will also affect practices across the country. The only people who can change this situation are patients. The Government (Department of Health) is not listening to us. We feel that, at best, we will be able to stay open as we are for perhaps another year.
So, what can you do? PLEASE tell your MP, your local councillor, your Mayor.
Please write on NHS Choices and leave a comment on what you value about this practice.
Follow the discussion on Twitter: #SaveOurGPs, and follow us on Twitter: @Jubilee_Street.
A petition has been set up to ask the government to take action on the funding for Primary Care: https://you.38degrees.org.uk/petitions/save-inner-city-gp-surgeries?bucket&source=facebook-share-button&time=1400663928. We will fight to get the situation changed. Please join us. Thank you for your support. Help us stay open so we can continue to help you!
Please download a paper giving our position on the matter.
The doctors, nurses, and admin staff of the Jubilee Street Practice
Have you heard? We use a booking system we call DOCTOR DIRECT
- All bookings to be made on the day, for the day.
- No need to ring in advance to make a booking! Call us only on the day when you can/need to be seen.
- Reception will still take your call, but the doctor will ring you back to make your appointment – always.
- If you want to speak to a specific doctor, just ask.
- This will make the system fairer to everyone – no more “appointment lottery”, everyone who needs to be seen will be seen – on the day.
- This system shows higher patient satisfaction rates in the practices where it already works…
- But please make sure we have your up to date contact details!
- If you don’t speak English, please have someone at home to help translate.
- You will still be able to book appointments with the nurses, healthcare assistants and midwives via reception.
- In a nutshell: need a doctor? Speak to one directly, and you will be seen on the day if you need to!
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Annual Report 2014-2015
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Patient satisfaction survey results
Patient Survey Results 2014
Patient Survey Results 2013
Patient Survey & Action Plan 2011-12